Sheena Roberts

• Analyze borrower financial documentation and hardship packages to determine eligibility for retention and liquidation options.
• Collaborate with underwriting, servicing, and compliance teams to resolve delinquent mortgage accounts and improve borrower outcomes.
• Educate borrowers on available assistance programs and investor requirements.
• Generate payoff quotes and reinstatement quotes

• Order and review title examination reports and review collateral loan documents, including promissory notes, endorsements, security instruments, deeds, and assignment chains.
• Analyze title examination reports to identify title issues.
• Gather and analyze foreclosure related data and input and QC FCL data in case management system for deliverable tasks.
• Conduct online docket searches to obtain filed foreclosure documents and confirm status of foreclosure.
• Review of foreclosure pleadings, including complaints, judgments, motions, and court orders necessary to complete review for foreclosure transfers.
• Draft documents for attorney review and file, as needed.

Cross-train in other areas of Legal Services and assist as needed.

• Assisted homeowners with loan modifications, short sales, deeds-in-lieu, and foreclosure alternatives.
• Performed financial reviews and communicated available solutions to borrowers.
• Consistently achieved performance and customer service goals.
• Cure past due accounts and transition them back current and in good standing.
• Collect on past due accounts and payments while verifying and analyzing the loan documentation including income, title, and expenses.
• Handle portfolio of multiple mortgage products that were 90+ days delinquent.
• Analyze loan documentation, including income, credit, appraisal and title work, while maintaining strict compliance.
• Review loan application to verify all data is complete and meets standards.
• Record all or process also rom at to login timely.