Loss Mitigation Processor
XIOMARA VONGUNDEN
Freedom Mortgage via Capital Staffing
Rockwall,TX
14
years of professional experience
Loss Mitigation Processor with 15+ years specializing in default servicing and loan modification package preparation. Expert in investor guidelines: Fannie Mae, Freddie Mac, FHA, VA, USDA. Proven track record preparing complete, audit-ready packages for underwriting with high first-pass approval rates. Advanced in Black Knight MSP, EMDS, Valerie, and servicing. Detail-oriented and compliance-focused. Bilingual: English/Spanish.
Work History
Loss Mitigation Specialist
6 Months- Assembled and quality-checked digital loss mitigation packages in EMDS and Valerie for underwriting submission. Maintained 98%+ document accuracy rate.
- Reviewed and verified title, vesting, note, and lien status to confirm clear title before underwriting review. Ordered and analyzed title reports for ownership, legal description, and encumbrances.
- Audited and corrected default codes to ensure accurate MSP reporting and CFPB compliance.
- Processed 35-45 mod packages/month per investor timelines to avoid foreclosure delays.
Loss Mitigation Intake
3 Years 5 Months- Prepared complete financial packages per Fannie Mae, Freddie Mac, FHA, and private investor guidelines for underwriting review.
- Maintained CFPB loss mitigation timeline compliance: 120-day foreclosure pause, acknowledgment letters, completeness letters.
- Reviewed borrower financials including income, assets, hardship docs.
- Updated loan data and documentation tracking in Selene’s system of record. Escalated audit-ready files to underwriting with 95%+ first-pass approval.
Default Loss Mitigation Specialist
6 Months- Compiled and indexed loss mitigation documents for workout options: forbearance, repayment plans, trial mods, permanent mods.
- Ordered and reviewed title reports and credit reports to verify borrower eligibility and property status.
- Maintained accurate MSP records for loan status updates, FC hold requests, and workout terms.
Claims Recovery Analyst
8 Months- Analyzed FHA mortgage claims for HUD reimbursement to identify recoverable amounts not previously paid.
- Reviewed loan documentation and foreclosure files to research errors by prior servicers and attorneys for maximum recovery.
Loss Mitigation Administrator
4 Years- Supervised document intake team reviewing new loss mitigation requests for completeness before underwriter handoff.
- Reviewed borrower financials and executed loss mitigation steps per CFPB compliance: short sales, loan mods, deed-in-lieu.
- Personally reviewed and approved all denial letters for regulatory compliance 2014-2016.
Loan Servicing Specialist 3
3 Years 6 Months- Analyzed borrower financial data to determine eligibility for loss mitigation options per investor guidelines.
- Documented loan actions and regulatory compliance steps in servicing system. Identified process trends for operational improvement.
- Calculated DTI and net disposable income for NPV eligibility.
Education
High School Diploma
Skills
Servicing Systems: Black Knight MSP
EMDS
Valerie
Sagent
Loansphere
FileNet
SharePoint
Visneta
Tempo
Mortgage Machine
Investor Guidelines: Fannie Mae Flex Mod
Freddie Mac DRLP
FHA-HAMP
VA
USDA
Compliance: RESPA
TILA
CFPB Loss Mitigation Rules
Foreclosure Timelines
Other: Microsoft Excel
Document QC
Title Review
Vesting Verification
Credit Analysis | Bilingual English/Spanish
Timeline
Loss Mitigation Specialist
Freedom Mortgage via Capital Staffing
09.2024 - 03.2025Read More
Loss Mitigation Intake
Selene Finance LP
04.2020 - 09.2023Read More
Default Loss Mitigation Specialist
Mid America Mortgage
10.2019 - 04.2020Read More
Claims Recovery Analyst
Solomon Edwards Group via Mr. Cooper
09.2018 - 05.2019Read More
Loss Mitigation Administrator
Statebridge Company LLC
01.2014 - 01.2018Read More
Loan Servicing Specialist 3
Wells Fargo
05.2011 - 11.2014Read More
Academia De Matematica Y Comercio
High School Diploma
Read More