Sheena Robinson
Quincy,FL
Summary
Proactive General Manager with extensive experience in food service, store, and property management. Successfully implemented comprehensive training programs, improved staff performance, and optimized operations to drive revenue growth. Strong skills in financial management, customer satisfaction, and team development, bringing a track record of effective leadership and operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager of Food Service
Bojangles' Restaurants
11.2021 - Current
- Implemented a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
- Led weekly meetings with staff to review progress, address challenges and drive timely task completion.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
Store Manager
Waffle House Restaurant
12.2018 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Property Manager
Public Storage
03.2014 - 12.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Education
Bachelor of Science - Healthcare Management
Seminoles State College
Sanford, FL12.2018
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Team Development
- Customer Service
- Coaching and Mentoring
- Quality Management
Timeline
General Manager of Food Service
Bojangles' Restaurants
11.2021 - Current
Store Manager
Waffle House Restaurant
12.2018 - 11.2021
Property Manager
Public Storage
03.2014 - 12.2018
Bachelor of Science - Healthcare Management
Seminoles State College
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