Sheena Stone
Upper Darby,PA
Summary
Goal-oriented individual with a pleasant personality and tenacity that knows the importance of quality care when it comes to the medical industry, Currently looking to obtain a professional position in a office, clinical or medical healthcare setting with strong leadership and relationship building skills where I can develop and enhance my skills.
Overview
20
20
years of professional experience
Work History
Welcome Coordinator
OakStreet Health
Philadelphia , PA
12.2019 - 03.2020
- Handled numbers of calls within a timely manner to address customer inquiries and concerns. Scheduling patients for follow up routine visits, While updating and making note of documentation per patient insurance.
Patient Service Scheduler
Penn Medicine
Philadelphia , PA
06.2019 - 12.2019
- Successfully scheduled patient Obgyn appointments along with placing reminder calls to deliver exceptional customer experience. Updating patient charts with consistently being involve with patient care team such as the Nurses and Doctors.
Pre-Processing Specialist
Main Line Health
Radnor, PA
05.2017 - 09.2018
- Maintaining call center database by entering and verifying all information needed while handling current patient account for appointment well as insurance purposes.
Mercy Health Systems
Patient Service Registrar Overnight
Philadelphia, PA
12.2014 - 12.2017
- Entering patient information at time of entry into MediTech computer database verifying and updating all information along with obtaining signatures, collecting co-pays and updating all information as needed.
Cock-Tail Server
Sugar House Casino
Philadelphia, PA
09.2010 - 09.2016
- Embracing guest with a welcoming approach and smile while taking orders and delivering their orders within a 7 minute time span, Keeping my work area nice and neat to keep guest feeling comfortable while gambling.
Call Center Customer Service Specialist
Progressive Financial Services
Swarthmore, PA
07.2006 - 03.2008
- Adhered to company policies and scripts to consistently achieve call-time and quality standards while making an attempt to collect on delinquent Sally Mae student loan accounts.
Call Center Customer Service Representative
NCO Financial Group
Upper Darby, PA
08.2004 - 08.2005
- Lead within the guidelines of the company by utilizing strong communication and negotiation skills, offering settlements as last resort to maintain customer satisfaction and high quality service when collecting or closing out delinquent accounts in our database.
Patient Access Representative
Presbyterian Homes
39th & Lancaster Avenue
06.2020 - 06.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Cocktail Waitress
Live Casino
900 Packer Avenue
05.2021 - Current
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
Education
Certificate - A.M.A
D.P.T Business School
Philadelphia, PA2008
Skills
- HIPPA/ OSHA Knowledge
- Clerical Support
- Scheduling Appointments
- Filing Insurance forms
- Epic and MediTech Knowledgable
Timeline
Cocktail Waitress
Live Casino
05.2021 - Current
Patient Access Representative
Presbyterian Homes
06.2020 - 06.2021
Welcome Coordinator
OakStreet Health
12.2019 - 03.2020
Patient Service Scheduler
Penn Medicine
06.2019 - 12.2019
Pre-Processing Specialist
Main Line Health
05.2017 - 09.2018
Mercy Health Systems
Patient Service Registrar Overnight
12.2014 - 12.2017
Cock-Tail Server
Sugar House Casino
09.2010 - 09.2016
Call Center Customer Service Specialist
Progressive Financial Services
07.2006 - 03.2008
Call Center Customer Service Representative
NCO Financial Group
08.2004 - 08.2005
Certificate - A.M.A
D.P.T Business School