Sheena Talmadge
Erie,CO
Summary
Friendly front desk coordinator with several years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
Affordable Inns
Wheat Ridge, Colorado
07.2017 - 05.2021
- Greeted guests warmly and managed check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records.
- Managed phone calls, directing inquiries to appropriate staff or departments.
- Maintained cleanliness and organization of the front desk area at all times.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Opened the office and completed closing paperwork and procedures daily.
- Took inventory and ordered low-stock items to maintain effective supply organization.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
Property Manager
Affordable inns
ERIE, CO
01.2011 - 08.2015
- Managed daily operations of properties to ensure smooth functionality.
- Coordinated maintenance requests and oversaw timely repairs and services.
- Supervised staff, providing training and support for efficient performance.
- Maintained tenant relations through effective communication and conflict resolution.
- Prepared lease agreements and ensured compliance with regulations.
- Monitored property budgets and controlled expenses for efficient management.
- Conducted regular property inspections to ensure quality standards were met.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Housekeeper
Marriott
Westminster, CO
01.2009 - 06.2011
- Cleaned guest rooms and common areas to maintain hotel standards.
- Replenished supplies and amenities for guest comfort and satisfaction.
- Operated cleaning equipment safely and efficiently throughout the property.
- Reported maintenance issues to ensure timely repairs and upkeep.
- Collaborated with team members to complete cleaning tasks effectively.
- Followed health and safety guidelines while performing cleaning duties.
- Assisted with laundry services, ensuring linens were clean and available.
- Organized cleaning schedules to prioritize work in high-traffic areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Education
GED -
Wheat Ridge High School
Wheat Ridge, CO05-2005
Skills
- Customer service
- Reservation management
- Payment processing
- Administrative support
- Office coordination
- Property management
- Vendor coordination
- Tenant relations
- Relationship building
Affiliations
- I like to crocheting with my daughter
- we go camping and hiking
- Fishing I love fishing
Languages
English
Elementary
References
References available upon request.
Timeline
Front Desk Coordinator
Affordable Inns
07.2017 - 05.2021
Property Manager
Affordable inns
01.2011 - 08.2015
Housekeeper
Marriott
01.2009 - 06.2011
GED -
Wheat Ridge High School