Knowledgeable and dedicated customer service professional with experience in print-on-demand operations, e-commerce, and online community building. Excels in customer relations, community engagement, and written communication.
Hi, I’m
Sheena Tatum
Michigan City,IN
Summary
Overview
16
years of professional experience
Work History
Iriemade
Social Media Specialist
01.2008 - Current
Job overview
- Maintained brand's social media presence by writing and posting creative, authentic copy as well as answer emails, comments, and direct messages for 15 years.
- Wrote engaging and compelling captions, website copy, and long-form content to build community trust and attract partnerships with top household brands.
Melanin Of Pride
Customer Support Specialist
12.2017 - 01.2023
Job overview
- Responded to hundreds of customer emails, comments, and direct messages to answer presales questions, provide order status/tracking updates, as well as resolve concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to print-on-demand suppliers.
- Handled customer inquiries and resolved concerns courteously and professionally ensuring customer retention and brand loyalty for 6 years.
Education
Southern Illinois University CarbondaleCarbondale, IL
Some College (No Degree) from Marketing
University Overview
Skills
- Customer Relations & Resolution
- Exceptional Written Communication
- E-commerce Order Fulfillment
- Delivery Tracking
- Virtual Collaboration
- Graphic Design
- Detail-oriented
- Adaptability
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Melanin Of Pride
12.2017 - 01.2023
Social Media Specialist
Iriemade
01.2008 - Current
Southern Illinois University Carbondale
Some College (No Degree) from Marketing