Sheena Yee
Air Canada
Homestead
10
years of professional experience
Dedicated professional with strong customer service skills and attention to detail. Experienced in ensuring compliance with safety regulations and enhancing team collaboration. Smart and polished. Known for excellent service and friendly, personable attitude. Adapt at working effectively unsupervised and quickly mastering new skills.
Work History
Customer Experience Specialist
1 Year 10 Months- Monitored boarding process for compliance with safety regulations.
- Assisted customers with ticketing and baggage check-in requirements.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
Substitute Teacher
6 Months- Managed classroom behavior effectively, maintaining a positive learning environment.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Flight Attendant
1 Year 5 Months- Assisted in pre-flight safety checks, demonstrating attention to detail and adherence to protocols.
- Collaborated with crew members to maintain efficient cabin operations during boarding and disembarking.
- Managed in-flight beverage and meal services, ensuring timely delivery and customer satisfaction.
- Delivered exceptional customer service and ensured passenger safety throughout flights.
Administrative Scanner
3 Years 1 Month- Adapted quickly to new technologies for improved scanning processes and workflow efficiency.
- Gathered, sorted and scanned documents to enter into computer system.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
Restaurant Hostess
2 Years- Greeted and seated guests, ensuring a welcoming environment and seamless dining experience.
- Coordinated with kitchen and service staff to facilitate prompt service during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
Education
High School Diploma
Skills
Strong work ethic
Great Customer service
Attention to detail
First aid
Team collaboration
Public speaking
Timeline
Customer Experience Specialist
Air Canada
10.2024 - CurrentRead More
Substitute Teacher
Kelly Educational Staffing
12.2023 - 06.2024Read More
Flight Attendant
Spirit Airlines
06.2022 - 11.2023Read More
Administrative Scanner
University of Miami School of Medicine
05.2019 - 06.2022Read More
Restaurant Hostess
Olive Garden
02.2017 - 02.2019Read More
Miami Southridge Senior High
High School Diploma
Read More