SHEENA ZOOK

Hyrum,UT

Overview

years of professional experience

STEDI

01.2022 - 01.2025

Provide frontline support to substitute teachers by answering questions and guiding them through coursework.
Manage district reporting, invoice processing, and high-volume email and phone communications with accuracy and professionalism.
Known for problem-solving under pressure and keeping operations running smoothly.
Customer Support & Communication: Provided front-line assistance to substitute teachers by answering calls and emails, resolving coursework questions, and ensuring a smooth user experience.
Reporting & Data Management: Generated and distributed detailed reports for school districts, ensuring timely, accurate, and actionable information to support district operations.
Administrative Operations: Managed invoice processing and daily correspondence while maintaining high service standards in a fast-paced, education-focused environment.

Various Courts

01.2014 - 01.2022

Dedicated and detail-oriented Court Clerk with over 8 years of experience supporting municipal justice operations.
Known for delivering respectful, clear guidance to defendants and maintaining composure in fast-paced courtroom environments.
Trusted by judges and law enforcement to manage sensitive documentation, courtroom minutes, and secure information systems.
Judicial Support: Recorded official courtroom minutes and ensured accurate documentation of proceedings to support efficient and lawful judicial processes.
Public Interaction: Assisted hundreds of defendants with ticket payments, legal inquiries, and courtroom procedures while maintaining professionalism and empathy.
Law Enforcement Liaison: Supported local police departments with TAC access, paperwork processing, and secure handling of confidential records.

Cache County Sheriff’s Office

01.2003 - 01.2013

Experienced in high-stakes correctional and human services environments, with a strong record of maintaining safety, de-escalating conflict, and supporting vulnerable populations.
Served in both frontline and support roles—from managing inmate movement and jail security to mentoring clients in residential care.
Known for calm decision-making, crisis response, and a commitment to integrity and service under pressure.
Correctional Operations & Emergency Response: Supervised adult offenders, enforced security protocols, and served on the Emergency Response Team to handle high-risk incidents including forced extractions and weapon seizures.
Facility Security & Surveillance: Operated control room systems to manage jail access points, monitor deputy safety, and coordinate internal movements throughout the correctional facility.
Client Care & Support: Provided direct daily living support to individuals with developmental disabilities, assisting with meals, hygiene, goal-setting, and crisis response with empathy and professionalism.

STEDI

01.2022 - 01.2025

Various Courts

01.2014 - 01.2022

Cache County Sheriff’s Office

01.2003 - 01.2013