Sheida Victoria Bastani
lynwood,California
Summary
An organized and responsible customer service worker, proficient in exceptional customer satisfaction by utilizing the extensive experience of ten years in customer service. Highly motivated and eager to seek opportunities to expand my skills and gain more experience.
Overview
12
12
years of professional experience
Work History
Sales Associate/Jewelry Consultant
Macy's Department Store
Cerritos
02.2018 - Current
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate/Beauty Advisor
Sephora
Downey, CA
05.2020 - 01.2024
- Built relationships with customers to encourage repeat business.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
Cashier Assistant
Chevron
Lawndale
03.2013 - 01.2018
- Organized shelves and displays to maintain an orderly appearance of the store.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA06-2025
Associate of Arts - Psychology
El Camino College
Torrance, CA06-2023
Skills
- Cash Handling Accuracy
- Excellent communication skills
- Verbal/written communication
- Reliable and punctual
- Service-oriented
- Retail merchandising expertise
- POS System Operation
- Exceeds sales goals
- Problem-solving skills
- Upselling
- bilingual
References
References available upon request.
Timeline
Sales Associate/Beauty Advisor
Sephora
05.2020 - 01.2024
Sales Associate/Jewelry Consultant
Macy's Department Store
02.2018 - Current
Cashier Assistant
Chevron
03.2013 - 01.2018
Bachelor of Arts - Psychology
California State University - Los Angeles
Associate of Arts - Psychology
El Camino College
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