Sheik Syed
US Citizen - Houston,Texas
Summary
Certified Administrator and Business Analyst with 7+ years of experience delivering CRM, cloud, and digital transformation initiatives and 11+ years of experience in business operations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Project Manager & Senior Business Analyst
Universal Consultants LLC
Houston, Texas
11.2024 - 09.2026
- Led cross-functional team of 12 to achieve 100% on-time milestone delivery and reduce implementation costs by 15% using Jira (Agile methodology).
- Oversaw full lifecycle of multiple consulting projects, conducting requirements gathering, gap analysis, process mapping, stakeholder facilitation, solution design (OmniStudio & Flows), and deployment.
- Managed strategic advisory, digital transformation, and Salesforce implementation projects for clients including Sallie Mae and Taylor Morrison.
Project Manager & Business Analyst
American Chase Consultancy
Houston, Texas
02.2019 - 10.2024
- Led Salesforce implementations as Business Analyst and Project Manager for clients such as Northeastern University, Lifespan, Wells Fargo, and Mizuho Bank, enhancing client systems and processes.
- Directed full project lifecycles from requirements elicitation and solution design to integration, testing, deployment, and post-go-live support.
- Managed cross-functional teams of 15–20+ using Agile/Scrum methodology, delivering projects within scope and schedule, ensuring alignment with stakeholder expectations.
- Developed functional specifications, user stories, acceptance criteria, and custom workflows using OmniStudio and Flows, facilitating clearer project requirements and user engagement.
Manager
Fujitec Co.
Dubai, UAE
10.2014 - 10.2018
- Led regional operations and project delivery, implementing CRM to enhance sales tracking and optimize P&L reporting.
Senior Engineer
Mitsubishi Electric Co.
Muscat, Oman
02.2007 - 09.2014
- Led technical sales cycles, analyzed client needs, designed solutions, and coordinated multi-stakeholder projects.
Education
MBA - International Management
Hochschule Für Wirtschaft Und Umwelt Nürtingen-Gei
Germany01-2020
Bachelor of Engineering - Electrical And Electronics
Anna University
India01-2006
Skills
- Project Management & Business Analyst
- Agile/Scrum Requirements Gathering Gap Analysis Stakeholder Management Process Mapping Risk Management Roadmaps Budget Control JIRA
- Salesforce
- Sales Cloud Service Cloud Health Cloud Marketing Cloud Financial Services Cloud Experience Cloud Administration Configuration Data Loader OmniStudio Flows
Certification
Salesforce Administrator | Salesforce Certified Business Analyst | AWS Cloud Practitioner | Software Project Management
Timeline
Project Manager & Senior Business Analyst
Universal Consultants LLC
11.2024 - 09.2026
Project Manager & Business Analyst
American Chase Consultancy
02.2019 - 10.2024
Manager
Fujitec Co.
10.2014 - 10.2018
Senior Engineer
Mitsubishi Electric Co.
02.2007 - 09.2014
MBA - International Management
Hochschule Für Wirtschaft Und Umwelt Nürtingen-Gei
Bachelor of Engineering - Electrical And Electronics
Anna University