Sheika Garrett
Memphis,Tennessee
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Coordinator
TJX Companies
11.2007 - 11.2023
- Gathered and organized materials to support operations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Inventoried and ordered office supplies to maintain availability of products.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Sales Associate
Gordmans
05.2004 - 11.2007
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Receptionist
Hilton Hotels Corporation
02.1998 - 04.2004
- Resolved customer problems and complaints.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Associate Of Applied Business - Medical Assisting
Southeast College of Technology
Memphis, TNSkills
- Medical Billing
- Microsoft Excel
- Microsoft Word
- Microsoft Internet Explorer
- Professional Networking
- Apple macOS
- Speaking
- Microsoft Outlook
- Retail Merchandising
- Wrapping and Boxing
- Layout Assistance
- Cash Register Operation
- Stockroom Management
- POS Inventory System Operation
- Refund Handling
- Stocking and Replenishing
- Shelving Items
- Telephone Reception
- Basic Math Functions
- Customer Service and Assistance
- Customer Complaint Resolution
- Customer Relationship Management
- Tagging Updates
- Customer Satisfaction
- Social Perception
- Customer Inquiries
- Collecting Information
- Conflict Resolution Techniques
- Gift Wrapping
- Operating Telephones
- Merchandise Packaging
- High-Volume Environments
- Restock Products
- Weighing Items
- Microsoft Office
- Return and Exchange Processing
- Credits and Refunds
- Register Preparation
- Answering Customer Questions
- Shipment Procedures
- Professional Telephone Etiquette
Timeline
Coordinator
TJX Companies
11.2007 - 11.2023
Sales Associate
Gordmans
05.2004 - 11.2007
Front Desk Receptionist
Hilton Hotels Corporation
02.1998 - 04.2004
Associate Of Applied Business - Medical Assisting
Southeast College of Technology
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