SHEIKH UDDIN
Hamtramck,USA
Summary
Customer-focused professional with experience in Amazon's Customer Service Department and manufacturing operations at US Farathane. Skilled in customer communication, problem-solving, teamwork, and working in fast-paced environments. Currently pursuing Management studies at Wayne County Community College District, with a strong interest in building a successful career in the automotive industry. Brings a professional attitude, strong work ethic, and a customer-first mindset. Motivated to develop automotive product knowledge, build lasting customer relationships, and contribute to dealership sales goals and customer satisfaction.
To establish a long-term career in the automotive industry by delivering exceptional customer experiences, developing strong product knowledge, building customer relationships, and contributing to dealership sales performance. Eager to learn, grow professionally, and become a valuable member of a successful automotive sales team.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE DEPARTMENT
AMAZON
PONTIAC, MI
01.2024 - Current
- Assist customers with questions, concerns, and service-related requests.
- Communicate professionally to understand customer needs and provide appropriate solutions.
- Handle customer issues while maintaining a positive customer experience.
- Demonstrate patience, active listening, and effective problem-solving skills.
- Maintain customer service standards in a fast-paced working environment.
- Build customer trust through clear communication and professional support.
- Manage multiple customer requests while maintaining attention to detail.
SALES DEPARTMENT
US FARATHANE
AUBURN HILLS, MICHIGAN
08.2022 - 12.2023
- Worked in a fast-paced manufacturing environment while maintaining quality and productivity standards.
- Collaborated with team members to achieve daily operational goals.
- Followed workplace procedures and maintained attention to detail.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Adapted to changing priorities while maintaining consistent performance.
- Contributed to a safe, organized, and productive working environment.
Education
Construction Management
MACOMB COMMUNITY COLLAGE
Michigan, USA01-2028
Skills
- Customer relationship management
- Customer needs analysis
- Customer interaction
- Customer Follow-Up
- Conflict resolution
- Sales negotiation
- Verbal and Written Communication
- Active Listening
- Time Management and Organization
- Attention to Detail
- Teamwork and Collaboration
- Adaptability and Quick Learning
Personal Information
- Title: SALES ASSOCIATE | CUSTOMER SERVICE PROFESSIONAL
- Driving License: Valid Michigan Driver's License
LANGUAGES
English, Bangla, Urdu
ADDITIONAL INFORMATION
- Location: Michigan, USA
- Target Position: Automotive Sales Associate
- Employment Preference: Full-time
Timeline
CUSTOMER SERVICE DEPARTMENT
AMAZON
01.2024 - Current
SALES DEPARTMENT
US FARATHANE
08.2022 - 12.2023
Construction Management
MACOMB COMMUNITY COLLAGE