Sheikh Yakin
Riverview,FL
Summary
Dynamic Shift Manager at Wendy's Restaurant with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and cash handling, I effectively resolved escalated issues while fostering a positive work environment. Committed to workplace safety and operational excellence, I consistently maintained optimal inventory levels and compliance with health regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys Restaurant
Riverview, FL
12.2023 - Current
- Learned safety protocols and operational procedures for efficient shift management.
- Assisted in coordinating staff schedules to ensure adequate coverage during peak hours.
- Supported team members with training on equipment and service standards.
- Monitored inventory levels and reported shortages to maintain stock availability.
- Provided customer service support, resolving issues to enhance guest experience.
- Ensured compliance with health and safety regulations during shifts.
- Documented daily operations and communicated updates to management effectively.
- Adapted to changing priorities, demonstrating flexibility in fast-paced environments.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma - Graduated
East Bay High School
Gibsonton, FL05.2025
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Customer service expert
Call center operations
Microsoft outlook
Network diagnostics
Customer success management
Application support
Software installation
Service support
Account updating
User credential management
System administration
Hardware diagnostics
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Affiliations
- Institute of Electrical and Electronics Engineers
- American Institute of Certified Public Accountants
- Association for Computing Machinery
- American Society of Safety Professionals
- American Marketing Association
- National Association of Social Workers
- Jaycees
Certification
- Licensed Job Title - Timeframe
Languages
Bengali
Full Professional
English
Full Professional
Timeline
Shift Manager
Wendys Restaurant
12.2023 - Current
High School Diploma - Graduated
East Bay High School