Sheila Alfonso Capote
Asheboro,NC
Summary
Seeking a position as a Human Resources Specialist, where I can leverage my strong customer service background, exceptional active listening abilities, and critical thinking skills. My goal is to foster a positive work engagement through effective communication and innovative solutions. environment and enhance employee engagement through effective communication and innovative solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nationwide, Beck and Associates LLC
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Student Tutor
Randolph Community College
08.2020 - 08.2023
- Helped students in breaking down complex topics into manageable parts for increased comprehension.
- Served as a positive role model for students both academically and personally, inspiring continued dedication to their education.
- Implemented creative problem-solving techniques in tutoring sessions, resulting in improved critical thinking skills.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC12-2025
Associate of Science - Business Administration And Management
Randolph Community College
Asheboro, NC08-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Computer: MS Office (Word, Excel, PowerPoint)
- Bilingual: Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Nationwide, Beck and Associates LLC
10.2023 - Current
Student Tutor
Randolph Community College
08.2020 - 08.2023
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Associate of Science - Business Administration And Management
Randolph Community College
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