Sheila Amrine
Summary
A motivated, attentive Medical Assistant graduate, seeking a position where I can apply my clinical skills, patient care training, and knowledge of medical procedures to support healthcare providers and deliver high-quality patient care.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Pizza Hut
08.2018 - 09.2021
- Processed customer orders and returns in a timely manner.
- Handled customer escalations with professionalism and tact.
- Maintained knowledge of products and services offered.
- Trained new customer service representatives on policies and procedures.
Inventory Auditor
Reliant Inventory
06.2014 - 08.2017
- Demonstrated the ability to work independently and in a team environment to meet guest needs and actively help other departments when necessary
- Developed and implemented new inventory auditing procedures to increase accuracy and efficiency.
- Performed physical inventory counts to verify accuracy and completeness of records.
Customer Representative
USA800
09.2010 - 09.2014
- Successfully handled over 500 customer inquiries and complaints in a timely and professional manner.
- Utilized customer service software to manage customer accounts.
- Recorded customer service requests and tracked progress.
Skills
- Administrative Skills: Proficient in PC and Windows, 63 wpm typing speed, Appointment Scheduling, Insurance Verification, Prescription Refills, EHR Documentation, HIPAA Compliance, Medical Billing,
- Clinical Skills: Specimen Processing, Vitals Monitoring, Wound Care, Patient Care, Infection Control, Vital Sign Recording, Lab Specimen Collection, Patient Scheduling, Patient Education, Medication Administration, Phlebotomy
Accomplishments
- President's List (1st Semester)
- Dean's List ( 2nd and 3rd Semester)
Additional Qualifications
Great with conflict resolution and time management. Takes initiative and anticipates need of others. Very reliable. And, most importantly to me, very empathetic and attentive when it comes to my patients and work.
Timeline
Customer Service Representative
Pizza Hut
08.2018 - 09.2021
Inventory Auditor
Reliant Inventory
06.2014 - 08.2017
Customer Representative
USA800
09.2010 - 09.2014