Sheila Belknap
Salem,WV
Summary
Results-oriented Assistant General Manager with over 9 years of experience in operations management and team leadership. Specializes in training and scheduling teams to enhance customer satisfaction and optimize workflow. Skilled in problem-solving and inventory management, driving efficient operations and delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Office Clerk
Salem Shop & Save
Salem, WV
05.2021 - Current
- Processed customer transactions accurately at front counter and service desk.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Supported office clerical functions using word processing and other software, email and office machines.
Assisant General Manager
Bridgeport Wingate by Wyndham
Bridgeport, WV
02.2017 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Coordinated daily operations and optimized team schedules to enhance workflow.
- Led team members in achieving targets through motivation and collaboration.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Managed inventory and streamlined stock organization to maintain optimal levels.
- Engaged with customers to address inquiries and resolve issues promptly.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Contributed to staff training sessions on operational procedures and policies.
- Coordinated with the General Manager to develop and implement strategic plans.
Education
General Business Management
Columbus State College
Columbus, OHSkills
- Operations management
- Inventory management
- Staff training
- Training and development
- Team scheduling
- Employee scheduling
- Human resources
- Food safety and sanitation
- Customer service
- Time management
- Decision making
- Problem solving
- Leadership skills
- Administrative support
Timeline
Office Clerk
Salem Shop & Save
05.2021 - Current
Assisant General Manager
Bridgeport Wingate by Wyndham
02.2017 - Current
General Business Management
Columbus State College