Sheila Blankenship
Midlothian,VA
Summary
Experienced professional with a proven track record in leadership, financial acumen, and meticulous attention to detail. Deep understanding of property management laws and regulations. Strong leadership skills to effectively guide teams towards success. Financial acumen to make informed decisions that drive profitability. Keen eye for detail to ensure compliance with all relevant laws and regulations, maintaining a high standard of excellence in property management.
Overview
15
15
years of professional experience
Work History
Community Manager
Highmark Residential
11.2020 - Current
- Direct and oversee all activities and responsibilities of community staff
- Manage staff to include recruiting, training, counseling, motivation, evaluation, termination and hold regular staff meetings
- Prepare or supervise the timely and accurate preparation of all required reports, accounts payable, statement of deposit accounts, personal forms, incident reports, and monthly market surveys
- Ensure that all community staff members adhere to company policies and safety programs
- Inspect community daily to ensure pristine curb appeal and regular inspection of vacant and make ready apartments
- Maintain working knowledge of laws, rules and regulations concerning apartment leasing and management
- Conduct and review monthly vendor statements for accuracy
Assistant Community Manager
PME | The Apartment Gallery
07.2018 - 11.2020
- Financial Management: Collecting rental payments, handling deposits, processing rate approvals, inputting transactions in Yardi, managing bad debt collections, and assisting with eviction procedures
- Documentation and Reporting: Preparing accounting records and reports, verifying move-out details for collections, and maintaining organized office files
- Resident Communication and Retention: Delivering late rent notices, contacting residents with unpaid rent, handling renewal programs, and promoting positive resident interactions through SatisFact scores
- Leasing Support: Showing apartments, preparing leases, and responding to Apartment Ratings as needed
- Legal and Policy Compliance: Staying knowledgeable of leasing and property management laws, including fair housing, collections, and eviction policies
- Service Request and Maintenance Coordination: Receiving and following up on resident service requests, managing work orders, and inspecting vacant units to prepare them for occupancy
- Community Inspections: Conducting inspections of com
Community Manager
NRS Realty
06.2010 - 07.2018
- Staff Management: Recruiting, training, counseling, evaluating, and managing the team; holding regular meetings
- Reporting and Documentation: Timely preparation of financial and operational reports, delinquency and incident reports, and monthly surveys
- Compliance and Safety: Ensuring staff adherence to policies, key control, and safety programs
- Community Inspections: Conducting daily inspections to maintain curb appeal and ensuring ready status for vacant units
- Communication with Regional Manager: Regular updates on community status
- Record Keeping: Organizing and maintaining community records as per policy
- Budget and Expense Management: Adhering to purchasing policies, staying within budget, and managing vendor bids
- Resident Relations: Providing courteous service to residents and prospective tenants
- Annual Budgets: Preparing and assisting with budget planning
- Legal Compliance: Knowledge of leasing laws, fair housing, evictions, and related regulations
- Audit Accuracy: Ensuring accuracy in files and reports, and conducting monthly vendor audits
- Vendor Compliance: Ensuring vendor adherence to Compliance Depot standards
- This role requires strong leadership, financial acumen, attention to detail, and familiarity with property management laws and regulations
Education
Some college - Computer Science
Cheyney University of Pennsylvania
Westtown, PA11.1990
Skills
- Property Leasing
- Property Management
- Yardi
- Accounts Payable
- Fair Housing Regulations
- Java
- Management
- Computer Networking
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property management
- Financial budgeting and reporting
- Operations management
- MS office suite
- Property tours and inspections
- Vendor management
- Proficient in [software]
- Relationship building
- Leasing and sales
- Conflict handling
- Daily operations oversight
- Maintenance oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Timeline
Community Manager
Highmark Residential
11.2020 - Current
Assistant Community Manager
PME | The Apartment Gallery
07.2018 - 11.2020
Community Manager
NRS Realty
06.2010 - 07.2018
Some college - Computer Science
Cheyney University of Pennsylvania
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