Sheila Butler

• Guided team of tax professionals to maintain compliance with IRS
• Completed 326 tax returns allow with leading the office.
• Applied client feedback to enhance service delivery, contributing to improved client satisfaction.
• Optimized workflow processes to boost efficiency in tax preparation operations.
• Coordinated scheduling and resource allocation for peak tax season
• Conducted performance evaluations, providing actionable feedback for team development.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
• Promoted respect and understanding among team members, fostering an inclusive and diverse team culture.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Implemented efficient work processes and reviewed performance metrics, resulting in enhanced team productivity.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
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• At H&R Block I was responsible for 4 offices coaching,leading, scheduling,& goals.
• Supervised team of tax professionals, ensuring compliance with regulations and accuracy in filings.
• Led team in delivering exceptional client service during tax preparation season.
• Developed training programs for new hires, improving onboarding efficiency and employee retention.

• Coordinated office operations to ensure efficient workflow and timely service delivery.
• Managed team schedules
• Trained and mentored staff on customer service and client focus
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies
• Completed over 200 tax returns while managing office
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed daily office operations, ensuring efficiency and organization within the team.

Oversaw scheduling and coordination of client appointments and staff meetings.

• Supervised front desk staff, fostering a collaborative and productive work environment.

• At H&R Block I completed set up for the office readiness for tax season.
• Cleaned,painted, organized offices to planogram
• Worked in multiple districts.
• Completed office readiness in 20 offices