Sheila Cabrera
Miami,FL
Summary
Proactive and dynamic, excelled at EUPHORIA -MAD CLUB by enhancing customer satisfaction and streamlining seating processes. Demonstrated exceptional communication and agility, skillfully managing special requests and resolving complaints, significantly improving guest relations and operational efficiency. Proficient in customer service and numerical management, consistently achieving positive outcomes.
Overview
1
1
year of professional experience
Work History
Hostess
EUPHORIA -MAD CLUB
12.2023 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
12 Grado - Secundaria
Pre-Universitario Antonio Guiteras Holmes
Sancti-Spiritus Cuba 12.2020
Skills
Buena actitud y comunicación
Rapidez y agilidad
Servicio al cliente
Fácil manejo de los números
Timeline
Hostess
EUPHORIA -MAD CLUB
12.2023 - Current
12 Grado - Secundaria
Pre-Universitario Antonio Guiteras Holmes
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