Sheila Carberry
Urbandale
Summary
Dynamic professional with a proven track record of excelling in medical billing and account reconciliation. Recognized for enhancing billing accuracy and fostering strong customer relationships. Adept at problem-solving and detail-oriented tasks, I consistently deliver results while ensuring compliance with regulations and improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Special Education Associate
West Des Moines Community School District
Clive
09.2024 - Current
- Implemented positive reinforcement systems to encourage appropriate behavior among students with disabilities.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Adhered to all federal laws pertaining to the rights of individuals with disabilities such as the Individuals with Disabilities Education Act.
- Adapted general education curriculum materials for use by special education students based on their individual learning styles.
- Monitored student needs and supported mobility-restricted students.
Revenue Cycle Specialist
Mom's Meals
Ankeny
03.2020 - 12.2023
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Updated and maintained databases with current information.
- Ensured compliance with federal and state regulations relating to medical billing procedures.
- Reviewed and entered medical billing data into the appropriate computer system.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Developed reports detailing billing activities, including payment trends and denial rates.
Payroll Clerk
Allied Construction (Temp Assignment)
Des Moines
04.2019 - 09.2019
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Secured personal and payroll information in compliance with federal regulations.
- Established employee payroll files and updated existing files with new information.
- Managed multiple projects simultaneously while meeting strict deadlines.
Human Resources Shared Services Specialist
UnityPoint (Temp. Assignment)
Des Moines
09.2018 - 03.2019
- Developed surveys for gathering feedback from staff about workplace satisfaction.
- Handled confidential information with discretion and integrity.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Responded to internal and external HR-related inquiries or requests.
- Processed, verified and maintained personnel-related documentation.
Annuity Specialist
Athene Annuities (Temp Assignment)
West Des Moines
06.2017 - 04.2018
- Ensured that all transactions relating to customers' annuities were properly documented.
- Updated and maintained databases with current information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored daily workflow activities ensuring that all tasks are completed accurately and efficiently.
- Escalated unresolved customer complaints according to established protocols within the organization.
- Reviewed annuity contracts for accuracy prior to issuing them to customers.
Enrollment Counselor
Hawk-i Home Improvement
Des Moines
03.2013 - 03.2016
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Conducted initial eligibility screenings for Medicaid applicants.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Processed requests for changes in existing Medicaid cases.
- Investigated complaints regarding eligibility determinations or denials.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Provided technical guidance to staff on program requirements and procedures related to enrollment processes.
Auto Shop Manager
Jason's Garage
Des Moines
01.2009 - 02.2013
- Implemented process improvements resulting in increased productivity and customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Facilitated new hire orientations and employee training sessions.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Examined levels of supplies and material to determine shortages.
Education
Graduate Certificate - Medical Records (Some Medical Billing)
University of Phoenix
Tempe, AZ02-2020
Associate of Applied Science - Business Managment
Western Iowa Tech Community College
Sioux City, IASkills
- Data entry
- Medical billing
- Insurance verification
- Account reconciliation
- Claims review
- Denial management
- Customer service
- Office administration
- Detail orientation
- Problem solving
- Microsoft office expertise
- Strong communication skills
Timeline
Special Education Associate
West Des Moines Community School District
09.2024 - Current
Revenue Cycle Specialist
Mom's Meals
03.2020 - 12.2023
Payroll Clerk
Allied Construction (Temp Assignment)
04.2019 - 09.2019
Human Resources Shared Services Specialist
UnityPoint (Temp. Assignment)
09.2018 - 03.2019
Annuity Specialist
Athene Annuities (Temp Assignment)
06.2017 - 04.2018
Enrollment Counselor
Hawk-i Home Improvement
03.2013 - 03.2016
Auto Shop Manager
Jason's Garage
01.2009 - 02.2013
Graduate Certificate - Medical Records (Some Medical Billing)
University of Phoenix
Associate of Applied Science - Business Managment
Western Iowa Tech Community College