SHEILA Clark
Conway,SC
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
30
30
years of professional experience
Work History
Team Lead
Walmart
Charleston, SC
06.2022 - Current
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Fostered positive employee relationships through communication, training, and development coaching.
- Followed staffing strategies to achieve production goals.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Conducted thorough quality checks to verify conformance to specifications.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Maintained daily inventory to facilitate successful material distribution.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
- Implemented strategies to take advantage of new opportunities.
Digital Shopper
Walmart
Conway, SC
05.2017 - 02.2020
- Provided technical support for customers who encountered issues while shopping online.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned items when pulling from shelves to update system stock information.
- Satisfied customers with quick, accurate service under tight deadlines.
Coordinator
Walmart
Dunn, NC
02.1994 - 02.2002
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Developed strategies to improve operational procedures and reduce costs.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Organized teams and resources to optimize timely deliverables.
Skills
- Trend Tracking
- Production Monitoring
- Regulatory Compliance
- Performance Monitoring
- Invoice Verification
- Workplace Safety
- Coaching and Mentoring
- Operations Management
- Employee Engagement
- Key Performance Indicators
- Complaint Resolution
Timeline
Team Lead
Walmart
06.2022 - Current
Digital Shopper
Walmart
05.2017 - 02.2020
Coordinator
Walmart
02.1994 - 02.2002