Sheila Clay
Austin,TX
Summary
Authorized to work in the US for any employer, Highly trained in customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ace Mart Restaurant Supply Co
Austin, TX
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Renewal by Andersen
Austin, TX
02.2023 - 11.2023
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Built trust with customers through personalized conversations
- Utilized effective communication skills to provide customers with solutions to their inquiries
- Performed outbound calls to follow up on customer inquiries and account statuses
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Managed and resolved issues with customers during calls by following determined script
- Processed customer orders accurately and in a timely manner
- Listened to feedback from call manager and implemented changes in future calls
Customer Service
Nordstrom
Austin, TX
04.2019 - 01.2023
- Built positive relationships with customers through proactive follow-up after each interaction
- Provided exceptional customer service, resolving customer complaints and inquiries in a timely manner
- Developed strong problem solving skills to provide solutions to customers' issues
- Maximized customer loyalty through providing high quality service experiences
- Monitored incoming calls from customers, responding promptly when necessary
- Answered customers' questions about products, prices and credit terms
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
Cashier
Chick-fil-A
Austin, TX
03.2017 - 03.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Education
Delvalle Highschool
Del Valle, TX06.2017
Skills
- Adaptable Learner
- Analytical Problem-Solving
- Transaction Processing Skills
- Sales Proficiency
- Problem-Solving Expertise
Timeline
Customer Service Representative
Ace Mart Restaurant Supply Co
12.2023 - Current
Call Center Representative
Renewal by Andersen
02.2023 - 11.2023
Customer Service
Nordstrom
04.2019 - 01.2023
Cashier
Chick-fil-A
03.2017 - 03.2019
Delvalle Highschool