Sheila Clemena

As a General Accounting Clerk I am responsible for assisting in the processing and administration of payroll ensuring employees are paid correctly and on time.

• Review timesheets for completeness and accuracy before closing of pay period deadline
• Accurately input employee work hours, annual/sick leave and overtime
• Maintains accurate records of employee payroll information
• Reconciling Barber and Mechanic Commission sales
• Entering employee work schedule into ADP system
• Address employee inquiries about paycheck and deductions
• Assist in the audit payroll data
• Performs additional administrative duties

As a Department Manager I was responsible for overseeing daily operations of the apparel department. Managing a team, ensuring effective merchandising, maintaining stock levels, providing excellent customer service and driving sales goals.

• Supervise, train and motivate employees to ensure a high level of performance and customer service
• Develop and conduct training so that employees are knowledgeable about products and sales techniques
• Assign tasks, set schedules and monitor employee performance
• Conduct employee performance evaluations and provide constructive feedback
• Resolve customer issues or complaints promptly
• Monitor sales and set department goals to achieve sales targets
• Ensure department is well stocked, organized, and visually appealing to customers
• Support visual merchandising efforts to ensure department is visually appealing and in line with company’s visual merchandising standards
• Employees adhere to company policies and procedures

As a Supervisor Sales Associate I was responsible for overseeing and leading a team of sales associates while ensuring a high standard of customer service and achieving sales targets. Supports the department manager in day-to-day operations, provides training to new associates, and helps maintain an organized, visually appealing store environment.

• Assist customers on the sales floor, offering product information, recommendations and ensuring an overall positive shopping experience
• Upsell and cross-sell products to increase transaction value and promote store promotions.
• Provide coaching, training, and feedback to sales associates, helping them develop product knowledge, sales techniques, and customer service skills
• Assign daily tasks, responsibilities, and shifts to sales associates, ensuring efficient operations
• Support visual merchandising efforts to ensure department is visually appealing and in line with company’s visual merchandising standards
• Ensure products are priced accurately, and assist with markdown inventory clearance
• Notify manager when stock levels need replenishing
• Implement and enforce store policies

As a Customer Service Clerk I was responsible for providing exceptional customer service by assisting customers with their inquiries, processing transactions, and resolving any issues or concerns. My role was to ensure that customers have a positive experience by offering timely assistance, managing requests, and maintaining the company’s overall efficiency. I played a vital role in building and maintaining customer loyalty, ensuring satisfaction, and supporting store operations.

• Greet and welcome customers in a friendly and professional manner.
• Address customer inquiries in person, over the phone, or via email, providing information about products, services, policies, or procedures.
• Resolve customer complaints or concerns promptly and professionally ensuring customer satisfaction.
• Process customer transactions accurately and efficiently, including purchases, returns, and exchanges.
• Operate cash registers, point-of-sale (POS) systems, and handle cash, credit/debit card transactions, or other payment methods
• Work closely with other departments or team members to address customer needs and ensure smooth store operations