Sheila Cravens
Ringgold,GA
Summary
Dynamic Freight Broker Agent with a proven track record at Proforce Logistics, excelling in shipment tracking and deadline management. Cultivated strong client relationships, enhancing customer satisfaction and securing repeat business. Adept at load planning and resolving issues promptly, driving operational efficiency and fostering long-term partnerships.
Overview
2019
2019
years of professional experience
Work History
Freight Broker Agent
Proforce Logistics
01.2017 - 01.2019
- Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
Freight Broker Agent /Logistics Dispatcher
Bumblebee Freight Brokers
01.2015 - 01.2017
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
- Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved.
- Supported business growth by identifying new clients and establishing long-term partnerships with them.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
Owner
Self-employeed
2007 - 2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Internet Specialist
Dyer and Dyer Volvo
2003 - 2004
- Facilitated smooth communication between various departments leading to efficient project completion and timely delivery of digital initiatives.
- Ensured website compliance with industry standards, including ADA guidelines for accessibility purposes.
- Managed pay-per-click campaigns, maximizing ad spend efficiency and increasing leads generated.
- Implemented A/B testing for various website elements, improving conversion rates and overall user experience.
Legal Secretary
Arey Long and Cross
2002 - 2003
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
Service Advisor
Whites Automotive Center
1993 - 2000
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Cashier
McDonald's
1989 - 1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Jordan High School
Columbus, GAFreight Broker Training Class
Ed To Go
01-2014
Skills
- Transportation regulations
- Shipment tracking
- Deadline management
- Load planning
Timeline
Freight Broker Agent
Proforce Logistics
01.2017 - 01.2019
Freight Broker Agent /Logistics Dispatcher
Bumblebee Freight Brokers
01.2015 - 01.2017
Owner
Self-employeed
2007 - 2012
Internet Specialist
Dyer and Dyer Volvo
2003 - 2004
Legal Secretary
Arey Long and Cross
2002 - 2003
Service Advisor
Whites Automotive Center
1993 - 2000
Cashier
McDonald's
1989 - 1992
GED -
Jordan High School
Freight Broker Training Class
Ed To Go
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