Crisis Counselor
Sheila Crowley
Sentara
Virginia Beach,VA
1
Certification
31
Years of experience
Compassionate crisis counselor with a strong background in reflective listening, empathy, and collaborative problem-solving. Proven ability to develop personalized coping strategies and connect clients with community resources.
Work History
Crisis Counselor
6 Years 1 Month- Provided crisis intervention and support to individuals experiencing emotional distress.
- Developed and implemented personalized coping strategies for clients in high-stress situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Conducted assessments to evaluate client needs and formulated appropriate action plans.
- Advocated for mental health resources within the community, fostering collaboration with local organizations.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
Casework Counselor
8 Months- Implemented evidence-based practices to improve inmate outcomes in mental health services.
- Developed individualized treatment plans to address inmate mental health needs.
- Conducted regular counseling sessions, providing support and guidance for personal development.
- Facilitated group therapy sessions, encouraging peer support and shared experiences among inmates.
- Advocated for inmate rights, ensuring access to necessary resources and support systems.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Guided clients in developing skills and strategies for dealing with problems.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Provided crisis intervention services, offering immediate support and stabilization.
- Determined clients' risk of self-harm or other dangerous behaviors.
Psychiatric Technician
5 Years- Monitored patient behavior to ensure safety and adherence to treatment plans.
- Assisted in the implementation of therapeutic activities tailored to individual patient needs.
- Collaborated with healthcare professionals to develop and adjust care strategies.
- Documented patient progress and participated in interdisciplinary team meetings for care updates.
- Trained new staff on procedures, protocols, and patient management techniques.
- Advocated for patients' rights and needs within the healthcare system to promote effective care delivery.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Counseled and mentored clients on substance use and life choices.
- Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
Education
Bachelor of Science - Psychology
Associate of Applied Science - Criminal Justice
Skills
Crisis communication
Substance use prevention
De-escalation techniques
Reflective listening
Crisis intervention strategies
Self-care practices
Certification
Certificate of Law Enforcement
Tidewater Community College
Timeline
Crisis Counselor
Sentara
06.2020 - 07.2026Read More
Casework Counselor
St. Brides Correctional Center
03.2020 - 11.2020Read More
Psychiatric Technician
United States Navy
02.1995 - 02.2000Read More
Tidewater Community College
Associate of Applied Science from Criminal Justice
Read More
St. Francis College
Bachelor of Science from Psychology
Read More