Sheila Cunningham
Pinellas Park,FL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Place
St. Petersburg, FL
08.2018 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Dispatch Supervisor
1st Coice Of Florida
Pinellas Park, FL
07.2014 - 06.2018
- Directed dispatching, routing, and tracking 10 fleet vehicles.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
Education
Child Care
Kaskaskia College
Centralia, IL2002
Skills
- Document Control
- Quality Assurance and Control
- Organize Work Schedules
- Microsoft Office
- Payroll Administration
- Staff Forecasting
- Spreadsheet Tracking
- Customer Service
- Administrative Oversight
- Department Coordination
- Inspect Work
- Payroll Understanding
Timeline
Housekeeping Supervisor
Hyatt Place
08.2018 - Current
Dispatch Supervisor
1st Coice Of Florida
07.2014 - 06.2018
Child Care
Kaskaskia College