Jhenee Dozier
East Cleveland,OH
Summary
Dynamic Housekeeping Supervisor at MRN Ltd, recognized for enhancing operational efficiency and staff performance through effective training and mentoring. Expert in sanitation standards and vendor management, successfully resolved guest complaints to boost satisfaction. Proven ability to streamline supply inventory management while fostering a motivated team environment.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Housekeeping Supervisor
MRN Ltd
10.2015 - 08.2025
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
State Tested Nursing Assistant
Gardens of Mcgregor and Amasa stone
05.2013 - 09.2015
- Provided direct patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated patients and families on health management and post-care instructions.
- Collaborated with interdisciplinary teams to enhance patient care strategies and outcomes.
Education
Shaw High
06.2003
Medical Secretary -
Cleveland Institute of Dental-medical
2450 Prospect Ave Feb.2015 - Nov.2024
Skills
- Room occupancy verification
- Staff evaluations
- Employee evaluations
- Ordering cleaning supplies
- Department coordination
- Sanitation standards
- Staff scheduling
- Cost reduction strategies
- Payroll
- Staff motivation
- Payroll administration
- Vendor management
- Health and safety compliance
- Operational efficiency analysis
- Document control
- Invoice processing
- Vacuuming and sweeping
- Supply inventory management
- Window cleaning
- Dusting furniture
- Team building
- Training and mentoring
- Regulatory compliance
- Ironing clothing
- Pest control
- Inventory control
- Budget administration
- Maintenance coordination
- Chandelier cleaning
- Washing windows
- Cleaning bathrooms
- Task delegation
- Performance evaluation
- Expense tracking
- Mopping and buffing floors
- Waste disposal
- Quality assurance and control
Personal Information
Timeline
Housekeeping Supervisor
MRN Ltd
10.2015 - 08.2025
Medical Secretary -
Cleveland Institute of Dental-medical
Feb.2015 - Nov.2024
State Tested Nursing Assistant
Gardens of Mcgregor and Amasa stone
05.2013 - 09.2015
Shaw High
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