Sheila Delgado
Leadville,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Central Reservation Agent
Copper Mountain Ski Resort
2022.10 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Parks Seasonal Lead
Town Of Vail
2018.05 - 2023.10
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Performed planting, watering, mulching, and edging of lawns.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
Booking Agent
Nova Guides
2021.12 - 2022.04
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various tour packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Skilled at working independently and collaboratively in a team environment.
Point of Sale Associate
Vail Resorts Inc
2020.11 - 2021.04
- Increased sales by offering advice on purchases and promoting additional products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed new promotions and monitored price changes.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Business Communications
Colorado Mesa University
Grand Junction, COBachelor of Science - Health Sciences
Colorado Mountain College
Leadville, CO05.2027
Skills
- Call Management
- Problem-Solving
- Time Management and Organization
- Customer Support
- Document Translation
Languages
Spanish
Native or Bilingual
Timeline
Central Reservation Agent
Copper Mountain Ski Resort
2022.10 - Current
Booking Agent
Nova Guides
2021.12 - 2022.04
Point of Sale Associate
Vail Resorts Inc
2020.11 - 2021.04
Parks Seasonal Lead
Town Of Vail
2018.05 - 2023.10
No Degree - Business Communications
Colorado Mesa University
Bachelor of Science - Health Sciences
Colorado Mountain College
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