Sheila Dimitriadis
CA
Summary
Innovative and resourceful professional with extensive experience in management, communications, and employee engagement. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Overview
13
13
years of professional experience
Work History
Senior Agreement Advisor
Apple Inc.
07.2018 - 05.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Cosmetology Manager
Benefit Cosmetics
04.2014 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
School Director
Marinello School of Beauty
11.2012 - 11.2013
- Improved school performance by implementing strategic plans and curriculum development initiatives.
- Oversaw day-to-day operations of the school, including staff supervision, facilities management, and budget oversight, ensuring a seamless educational experience for students.
- Led successful accreditation processes, maintaining compliance with national standards and ensuring continued recognition as a quality educational institution.
Sales Account Coordinator
Lancome Cosmetics
07.2009 - 03.2012
- Trained new Sales Account Coordinators, sharing best practices and ensuring seamless onboarding experience.
- Coordinated events and trade shows to showcase products and services, generating leads and increasing brand visibility.
- Assisted in the development of annual budgets and sales forecasts, contributing to overall company growth strategy.
Education
Bachelor of Science - Graphic Information Technology (User Experience)
Arizona State University
Tempe, AZ05-2024
Skills
- Project management
- Data visual design
- Performance management
- Staff management
- Interaction design
- Wireframing
- Usability testing
- Accessibility design
- User experience research
- Qualitative/Quantitative research
- Human-computer interaction
- Survey design
Timeline
Senior Agreement Advisor
Apple Inc.
07.2018 - 05.2022
Cosmetology Manager
Benefit Cosmetics
04.2014 - 07.2018
School Director
Marinello School of Beauty
11.2012 - 11.2013
Sales Account Coordinator
Lancome Cosmetics
07.2009 - 03.2012
Bachelor of Science - Graphic Information Technology (User Experience)
Arizona State University
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