Sheila Dixon

• Developed strategies to improve customer service satisfaction, reduce costs, and increase efficiency in transportation services.
• Provided courteous customer service while answering questions regarding routes and schedules.
• Meet one-on-one with autism students and implemented targeted behavioral plans.
• Assisted in inspection, operation and care of equipment required by special needs students.
• Responds quickly and calmly in emergency situations
• Clean and sanitized bus interiors to lessen germ spread.
• Volunteer for field trips and sightseeing tours, avoiding delays by researching appropriate routes ahead of time.

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• Provided safe, reliable school bus transportation service on fixed routes.
• Regulated environmental controls for student comfort.
• Safely and patiently escorted small children across roads.
• Followed schedules and routes to maintain timely arrivals and departures.
• Implemented policies and procedures designed to ensure the safe operation of vehicles at all times.
• Provided ongoing training for new employees of safety procedures along with other job related topics.
• Coordinated the scheduling of bus routes - communicated changes to appropriate personnel.
• Maintained accurate records of daily operations, including route information, maintenance logs, and driver schedules.

• Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
• Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
• Assisted elderly or disabled passengers with boarding and disembarking from the bus.
• Collected fares, tickets and passes accurately.
• Provided courteous customer service while answering questions regarding routes and schedules.
• Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
• Reported any incidents that occurred during route travel to management personnel immediately.
• Maintained order among passengers during trip by enforcing rules of conduct.
• Communicated effectively with dispatch staff via two way radio regarding delays, detours.
• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Obeyed DOT rules and regulations and local laws to maximize safety.