Sheila Enright
Travel and marketing professional
Glendale,Arizona
Overview
30
30
years of professional experience
Work History
Cruise Travel Consultant / Cruise customer service specialists
Arrivia Formally ICE
07.2021 - Current
- Handle incoming sales and customer service inquiries for new and existing accounts
- One of a Elite group of specialists that was hired to service several of our VIP accounts in the United States
- Expert with Polar online
- Princess Cruise certified
- Resort expert both sales and customer service
- Currently one of the only elite agents that maintains excellent customer service as well as books new cruise sales with all vendors as well as vacation tours
Elite Customer service
Arrivia Formally ICE
06.2022 - 01.2023
- Serviced and maintained all customer complaints and inquiries for the entire sales departments Cruise, Resorts, tours, insurance for all active travelers and post customer complaints
Travel Consultant
Arrivia Formally ICE
08.2021 - 06.2022
- Assisted traveler planning vacations with air transportation hotel and resort vacation with our numerous membership accounts
Owner/Manager
Amber inn Cocktails Lounge
04.2014 - 02.2020
- Managing daily operations
- Manage inventory
- Hire, train, and oversee staff
- Ensure cleanliness and safety
- Conduct marketing
- Manage monthly and yearly accounting and forecasts
- Build relationships with clientele
Government Sales Specialist
CI Travel, cruise vendors Inc.
08.2005 - 10.2009
- Created, retained, and provided customer service for all accounts
- Managed all Government Corporate travel NASA and Homeland Security managing reservations and customer service as well as coordinating any additional needs including limo reservations, car rentals, and hotel arrangements
- Handle escalations and emergency travel needs for clients
Leisure Sales Consultant
Shoreline travel
05.2004 - 08.2005
- Promoted all-inclusive cruise, vacation and luxury packages to vacation seekers
- Maintained relationships with our tour operators worldwide
- Assisted clients with all aspects of travel arrangements for custom designed travel to provide the vacation of their dreams
Senior Travel Consultant
Carlson Wagonlit Travel
01.2003 - 07.2005
- Provided all after hours assistance to clients addressing their needs and resolving issues
- Managed reservations and provided customer service for clients
Corporate Travel Representative
American express corporate travel
03.1997 - 01.2003
- Took on management duties in absence of manager
- Provided multifaceted travel consultations demonstrating knowledge of domestic and international travel
Vacation Travel Specialist
America West Vacations
01.1995 - 03.1997
- Assisted America West clients arranging airline travel
- Provide customer assistance with travel changes or other needs
Timeline
Elite Customer service
Arrivia Formally ICE
06.2022 - 01.2023
Travel Consultant
Arrivia Formally ICE
08.2021 - 06.2022
Cruise Travel Consultant / Cruise customer service specialists
Arrivia Formally ICE
07.2021 - Current
Owner/Manager
Amber inn Cocktails Lounge
04.2014 - 02.2020
Government Sales Specialist
CI Travel, cruise vendors Inc.
08.2005 - 10.2009
Leisure Sales Consultant
Shoreline travel
05.2004 - 08.2005
Senior Travel Consultant
Carlson Wagonlit Travel
01.2003 - 07.2005
Corporate Travel Representative
American express corporate travel
03.1997 - 01.2003
Vacation Travel Specialist
America West Vacations
01.1995 - 03.1997
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