Sheila Fiske
Cumberland,RI
Summary
With over two decades of experience as a medical receptionist, expertise in providing exceptional customer service is unmatched. Known for impeccable organizational skills and ability to thrive in a fast-paced environment, excels at multitasking and ensuring that every task is completed efficiently. Dedication to maintaining a neat and organized workspace reflects commitment to delivering the highest level of professionalism and efficiency in all interactions.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Nielsen Eye Center
01.2010 - Current
- This is a very busy practice and multi-tasking is a must
- The call volume is high, around 80-100 calls a day
- Checking approximately 100 patients in and out a day
- Verifying patients demographic information and insurance
- Scanning and attaching all paperwork
- Scheduling appointments and assisting in the optical shop
- Promoted to Team Lead by the doctors
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Receptionist
Vision Associates
01.2008 - 01.2010
- This is a busy practice in while in charge of all the insurance verification
- Answered multiple phone calls about 50-60 a day.
- Scheduled appointments, verified patients demographics, checked about 40-60 patients in and out a day
- Assisted the optical by teaching contact lens classes, ordering contacts and submitting to insurance
- Kept the waiting room neat and tidy
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Optician/Insurance Specialist
The Brown Center
01.2006 - 01.2008
- Submitted to the vision plans for exams, glasses and contacts
- Assisted the front desk with phones, and checking about 60-80 patients in and out
- Made sure the optical area was neat and looked nice
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Education
High School graduate -
Johnston Sr. High School
Johnston, RISkills
- I have worked on several computer programs; Quickbooks, Microsoft Word, Excel, OfficeMate, Eyecom, Caretracker, Practice Plus, Cyclops and MDI A quick learner Can work alone or as part of team Qualified to verify insurance information Detail oriented, which making sure correct information in patients demographics is beneficial Dedicated worker, who would be an asset to any company
Timeline
Medical Receptionist
Nielsen Eye Center
01.2010 - Current
Medical Receptionist
Vision Associates
01.2008 - 01.2010
Optician/Insurance Specialist
The Brown Center
01.2006 - 01.2008
High School graduate -
Johnston Sr. High School
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