Sheila Frazier
Las Animas,CO
Summary
Results-oriented leader in correctional facility operations with a consistent track record of improving safety and efficiency. Successfully trained and mentored teams, fostering a compliant environment and enhancing overall productivity through strategic process improvements.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Correctional Support Trades Supervisor II
Colorado Dept. Of Corrections
Ordway, Colorado
08.2021 - 09.2026
- Supervised daily operations to ensure adherence to policies and procedures, fostering a compliant environment.
- Trained and mentored staff, fostering professional development and teamwork.
- Implemented safety protocols, enhancing security measures within facility.
- Conducted performance evaluations to provide constructive feedback, supporting staff development and performance enhancement.
- Coordinated conflict resolution among inmates to maintain safety and order within the facility.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured compliance with local health codes through strict adherence to sanitation guidelines and regular inspections.
- Operated industrial laundry equipment to process large volumes of linens efficiently.
- Managed hazardous materials in compliance with environmental regulations.
Correctional Trades Supervisor I
Colorado Department Of Corrections
09.2015 - 08.2021
- Supervised daily operations and staff performance within correctional facilities.
- Ensured compliance with safety regulations and department policies during inmate management.
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Coordinated inmate programs to facilitate rehabilitation and skill-building activities that support successful reintegration.
- Collaborated with management to plan menus that align with dietary guidelines and customer preferences.
- Trained new staff on food handling techniques and safety procedures, enhancing team efficiency and compliance with safety standards.
- Ensured strict adherence to allergen protocols by monitoring food preparation areas and educating staff on proper handling techniques for dietary restrictions.
- Implemented inventory management systems to streamline kitchen operations, minimizing waste and ensuring resource availability.
Correctional Officer
Colorado Department Of Corrections
11.2005 - 08.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises, identifying potential security risks and implementing corrective measures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed inmate classification processes, ensuring appropriate housing assignments that addressed behavior and needs.
- Collaborated with interdisciplinary teams to design and implement rehabilitation programs tailored to individual inmate requirements.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Enhanced staff training programs, improving operational standards and supporting staff effectiveness.
Assistant Manager
Wallace Oil / Tank N Tummy
01.1999 - 09.2005
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Trained and mentored staff on customer service best practices and operational procedures.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Monitored store displays to optimize merchandise presentation and accessibility.
- Provided friendly greetings to customers entering store and responded promptly to customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Loaf 'N Jug
05.1993 - 08.1996
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained accurate cash register balances through diligent cash handling practices.
- Assisted customers with purchases, item location, and enrollment in reward programs, enhancing shopping experience.
- Addressed customer complaints effectively, strengthening customer relations and loyalty.
- Cultivated customer relationships to drive repeat business and foster loyalty.
- Organized and arranged merchandise on shelves to enhance visibility.
Education
High School Diploma -
La Veta High School
La Veta, CO05-1993
Skills
- Staff management
- Training and mentoring
- Conflict resolution
- Customer service
- Attention to details
- Employee motivation
- Goal-oriented
- Microsoft Office
- Invoice processing
- Budget tracking
Certification
- Serv Safe, Colorado Dept of Corrections - March 2023- March 2028
- Linen Mangement, Laundry & Linen Collage/ Processing Operations- November 2024
Timeline
Correctional Support Trades Supervisor II
Colorado Dept. Of Corrections
08.2021 - 09.2026
Correctional Trades Supervisor I
Colorado Department Of Corrections
09.2015 - 08.2021
Correctional Officer
Colorado Department Of Corrections
11.2005 - 08.2015
Assistant Manager
Wallace Oil / Tank N Tummy
01.1999 - 09.2005
Cashier
Loaf 'N Jug
05.1993 - 08.1996
High School Diploma -
La Veta High School