Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Fussell

Miami,FL

Summary

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Overview

15
15
years of professional experience

Work History

Waiter

Dennys Restaurant
02.2022 - 11.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Bell Ringer

Salvation Army ARC
11.2021 - 12.2021
  • Mentored new bell ringers in mastering essential techniques, contributing to the overall growth of the team''s skill set.
  • Assembled sign and kettle daily in specified locations.
  • Participated actively in ongoing professional development opportunities such as workshops or conferences related to bell ringing techniques or innovations within the field.
  • Managed equipment inventory, ensuring proper storage, maintenance, and transportation of bells to various locations.
  • Drew attention to kettle by bell ringing and greeting people.

Busser

Tropical Acres Steakhouse
08.2021 - 10.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Wait Staff Member

Derry Family Restaurant
07.2019 - 05.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Bar Attendant

The Library Gentlemen's Club
01.2010 - 06.2019
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.

Education

Certified Food Handler - Florida Food Handler Course

Premier Food Safety
California City, CA
05-2025

High School Diploma -

Union Academy
Hialeah Gardens, FL
06-1988

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Safe food handling
  • Food presentation

Timeline

Waiter

Dennys Restaurant
02.2022 - 11.2024

Bell Ringer

Salvation Army ARC
11.2021 - 12.2021

Busser

Tropical Acres Steakhouse
08.2021 - 10.2021

Wait Staff Member

Derry Family Restaurant
07.2019 - 05.2020

Bar Attendant

The Library Gentlemen's Club
01.2010 - 06.2019

Certified Food Handler - Florida Food Handler Course

Premier Food Safety

High School Diploma -

Union Academy

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