Sheila Garcia
Winter Garden
Summary
Dispatcher adept at managing high-stress situations and coordinating logistics. Proven expertise in optimizing route adjustments and maintaining accurate records while enhancing customer satisfaction through bilingual communication. Committed to fostering teamwork and reliability across all dispatching efforts.
Overview
14
14
years of professional experience
Work History
Dispatcher
Scootaround Inc
Orlando
12.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated daily logistics for mobility equipment rentals and deliveries.
- Managed communication between customers and service teams for timely resolutions.
Billing Specialist
American Premiere Homes
08.2021 - 09.2023
- Resolved billing inquiries with prompt responses, contributing to improved customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts, identifying and rectifying billing issues to ensure accurate invoicing.
- Collaborated with multiple departments to verify billing information, enhancing overall billing accuracy.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Provided excellent customer service, developing and maintaining client relationships.
Bilingual Customer Service Representative
Synchrony
04.2019 - 08.2021
- Collaborated with cross-departmental teams to address needs of Spanish speaking customers
- Placed outbound calls to follow up with Spanish speaking customers, ensuring timely resolution of issues
- Accepted transfer calls to offer interpretation services for non English speaking customers
- Reviewed customer claims and documentation to validate claims and determine eligibility for appropriate solutions
- Received and translated various customer and business documentation.
Customer Service Representative
Conduent
06.2017 - 03.2019
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer service inquiries promptly and accurately.
- Provided accurate information to customers for inquiries and complaint resolution.
- Listened actively to customers, addressed concerns efficiently, and escalated critical issues to supervisor.
- Answered customers' telephone calls regarding accounts
- Maintained customer records by updating account information accurately.
Key Holder
Payless Shoe Source
03.2016 - 01.2017
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Prepared correspondence, accounting and financial documents for analysis
- Monitored multiple databases to keep track of all company inventory
- Provided onsite training
- Organized and coded all documents related to due diligence for acquisitions
- Organized whole store
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Information Specialist 4C Tempt
Exceptional Staffing
12.2012 - 02.2016
- Collect data by identifying sources of information; designing survey and collection methods
- Organizes information by studying, analyzing, interpreting, and classifying data
- Prepare reports by collecting, analyzing, and summarizing information
- Maintain historical records by documenting system changes and revisions
- Maintain client confidence and protects operations by keeping information confidential
- Establish and revise database by conferring with analysts and programmers to code and retrieved data
- Researched and analyzed information into briefing papers, reports and project papers.
Secretary
USA Roller Chain & Sprockets
09.2012 - 09.2014
- Arrange conferences, meetings, and travel reservations for office personnel
- Schedule and confirm appointments for clients, customers, or supervisors
- Greeted visitors and callers, addressed inquiries, and directed them to appropriate personnel to ensure efficient communication
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Conducted information searches using internet resources to support office needs and decision-making
- Coordinated logistics for conferences and meetings, ensuring all details were managed efficiently.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Establish work procedures and schedules, and keep track of the daily work of clerical staff
- Manage projects, and contribute to committee and team work
- Prepared and mailed checks, ensuring timely processing of payments and financial transactions
- Provide services to customers, such as order placement and account information
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Education
High School Diploma -
Workforce Advantage Academy Inc
Orlando, FLSkills
- Dispatch Coordination
- Logistics Management
- Incident Resolution
- Customer Service
- Customer Support
- English and Spanish Fluency
- Problem-Solving
- Teamwork and Collaboration
- Data tracking
Timeline
Dispatcher
Scootaround Inc
12.2022 - Current
Billing Specialist
American Premiere Homes
08.2021 - 09.2023
Bilingual Customer Service Representative
Synchrony
04.2019 - 08.2021
Customer Service Representative
Conduent
06.2017 - 03.2019
Key Holder
Payless Shoe Source
03.2016 - 01.2017
Information Specialist 4C Tempt
Exceptional Staffing
12.2012 - 02.2016
Secretary
USA Roller Chain & Sprockets
09.2012 - 09.2014
High School Diploma -
Workforce Advantage Academy Inc