Sheila Gibbs
Croydon,NH
Summary
Dynamic General Manager with a proven track record at Epic Theatres, excelling in operations management and team leadership. Spearheaded process improvements that enhanced efficiency and reduced costs and increased revenue. Adept at strategic planning and fostering strong customer relations, driving ticket sales through innovative marketing initiatives and effective staff training. Also, my building is was the most increase of sales in the previous year in all 10 of the locations. NC food management and ABC certified.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Epic Theatres
Hendersonville, NC
12.2011 - 04.2026
- Oversee daily operations, ensuring seamless customer experience and adherence to safety protocols.
- Manage budgets and financial reporting, optimizing resource allocation across departments.
- Lead staff recruitment, training, and development programs to enhance team performance.
- Analyze market trends to inform strategic planning and drive competitive advantage.
- Implement process improvements, increasing operational efficiency and reducing costs.
- Collaborate with marketing teams on promotional strategies to boost ticket sales and attendance.
Education
High School Diploma -
Hendersonville High
Hendersonville, NC06.2000
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff training and development
Administrative skills
Staff development
Team training and development
Motivation
Client relations
Schedule management
Staff motivation
Labor cost controls
Customer retention
Process improvements
Deadline oriented
Strategic planning
Performance improvement
Vendor relationships
Employee development
Project management
Consistently meet goals
Facility management
Performance improvements
Exceptional interpersonal communication
Staffing
Performance evaluations
Workflow planning
Purchasing
Recruitment
Expense control
Interpersonal skills
Business development
Troubleshooting expertise
Purchasing and planning
Operations oversight
Performance analysis
Project planning
Cost analysis and savings
Business administration
Organizational development
Quality management
Sales expertise
Cost reductions
Team oversight
Marketing
Financial administration
Sales analysis
Sound judgment
Account management
Advertising and marketing
Data review
Vendor sourcing
Budget administration
Budget coordination
Risk management
Vendor negotiations
Sales team development
Total quality management
Risk mitigation
Market analysis
Product analysis
Loss prevention
Budget development
Budget analysis
Proficient in software
Human resources management
Contract negotiations
Branding
Change implementation
Distribution management
Supply chain management
Community outreach
Certification
NC Food management and ABC certification
Timeline
General Manager
Epic Theatres
12.2011 - 04.2026
High School Diploma -
Hendersonville High