Sheila Graham
Aiken,SC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Shift Leader
Pilot Travel Centers
Graniteville, SC
10.2013 - Current
- Supervised a team of 2-3 during daily shifts, ensuring efficient operation and customer satisfaction.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Checked orders for quality and completeness.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
High School Diploma -
Aiken High School
Aiken SC06-1986
Skills
- Motivational leadership
- Shift paperwork completion
- Equipment troubleshooting
- Drawer assignments
- Positive attitude
- Creative problem solving
Timeline
Shift Leader
Pilot Travel Centers
10.2013 - Current
High School Diploma -
Aiken High School