Sheila Herod
Firm Foundation of IN
Elwood,IN
2027
years of professional experience
Flexible individual who is highly energetic, out-going and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Experienced in sales.
Work History
Truck Driver
5 Years 6 Months- Communicated with dispatch to confirm routes, pickup details, and schedule changes.
- Monitored vehicle performance and reported maintenance issues before breakdowns occurred.
- Followed traffic laws, company policies, and safety procedures during all driving operations.
Truck Driver
2 Years- Conducted pre-trip and post-trip inspections to verify vehicle safety and DOT compliance.
- Operated truck on assigned routes, delivering freight safely and on schedule.
Route Sales Driver
9 Months- Delivered excellent customer service on established route while expanding customer base by adding new clients, processing nightly deposits of checks and cash.
- Delivered frozen food orders along assigned routes, maintaining accurate stops and dependable customer service.
- Collected payments, processed transactions, and balanced daily sales records with accuracy.
Parts Consultant
4 Months- Processed part orders and customer inquiries via phone, identified required parts using VIN numbers, billed parts on tickets, and conducted inventory management in shop.
- Advised customers and service advisors on Audi and Volkswagen parts selection, fitment, and availability.
- Processed parts orders, special requests, and backorders using dealership inventory and catalog systems.
- Verified vehicle identification numbers to confirm correct components and reduce ordering errors.
Shipping Admin
2 Years 10 Months- Developed customer relationships to ensure needs were fulfilled. Oversaw the Skid Program and handled phone inquiries. Compiled daily, weekly, and monthly reports. Executed monthly physical counts of engines and skids. Addressed customer complaints. Acquired parts for skids and engines. Estimated inventory levels for each item to meet operational requirements, including AOG.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Inventory Coordinator
6 Years 10 Months- Established professional relationships with customers to address needs and enhance satisfaction. Received merchandise for store, sent merchandise out to various locations, maintained receipts for inventory sent and received, took monthly physical counts of all merchandise in store, kept various daily, weekly, & monthly reports, made my own schedule to coincide with the needs of the business. Projected inventory levels for phones and accessories to optimize stock management.
- Coordinated inventory reconciliations across stockrooms, identifying discrepancies and correcting records for accurate availability.
- Monitored product movements using barcode scanners and inventory systems to maintain precise item tracking.
- Processed shipments, receiving, and returns while verifying quantities against purchase orders and packing slips.
Customer Service Representative
- Resolved customer inquiries through phone, chat, and email with accurate, courteous support.
- Handled billing questions and troubleshooting steps using knowledge base resources and call scripts.
- Escalated complex issues to appropriate teams while maintaining clear customer communication.
Education
High School Diploma - General
- Business Leadership
- Business
Skills
Customer Service
Sales
Inventory specialist
Accounts Receivable
Invoice management
Time Management
Detail Oriented
Timeline
Truck Driver
Firm Foundation of IN
2021.04 - CurrentRead More
Truck Driver
GCI Transport
2019.04 - 2021.04Read More
Route Sales Driver
Schwan’s Home Service
2018.03 - 2018.12Read More
Parts Consultant
Audi/Volkswagen
2017.10 - 2018.02Read More
Shipping Admin
KCI Aviation
2014.12 - 2017.10Read More
Inventory Coordinator
US Cellular
2007.04 - 2014.02Read More
Ashford University
from Business Leadership
Read More
Customer Service Representative
Teletech
2005 - 2007Read More
Lighthouse Christian Day School
High School Diploma from General
Read More
West Virginia Career College
from Business
Read More