Sheila Honore
Panama City
Summary
Dynamic healthcare professional with extensive experience in patient registration and insurance verification at Tallahassee Memorial Hospital. Proven ability to enhance patient access through meticulous data entry and compliance checks. Exceptional customer service skills foster strong patient relationships, ensuring a seamless experience while effectively managing financial liabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spec. Financial Clearance
Ensemble
Tallahassee
02.2025 - Current
- Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information, including the collection of patient financial liabilities.
Patient Account Specialist
Tallahassee Memorial Hospital
Tallahassee
08.2019 - 02.2025
- Patient Access staff are responsible for assigning accurate MRNs, creating Fins, compliance checks, providing proper patient instructions, collecting insurance information, and receiving and processing physician orders.
Customer Service Representative
General Dynamics Information Technology
Panama City
10.2014 - 06.2019
- Responding to numerous phone inquiries.
- Using standard technology: telephones, e-mail, and web browsers.
- Assisting callers in finishing online applications.
- Completing daily electronic call logs.
- Filling out timesheets.
- Adhering to privacy rules.
- Connecting callers with leadership, as needed.
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service.
- Reporting problems through an easy online system.
- Responding to telephone inquiries within set time parameters.
- Completing all assigned training as necessary.
Education
Administrative Assistant - Business
Tom P Haney
Panama City, FL01.2000
Certified Nursing Assistant - Nursing
Tom P Haney
Panama City, FL01.1996
Skills
- Patient registration
- Insurance verification
- Data entry
- Medical terminology
- Compliance checks
- Customer service
Certification
CRCR
Timeline
Spec. Financial Clearance
Ensemble
02.2025 - Current
Patient Account Specialist
Tallahassee Memorial Hospital
08.2019 - 02.2025
Customer Service Representative
General Dynamics Information Technology
10.2014 - 06.2019
Administrative Assistant - Business
Tom P Haney
Certified Nursing Assistant - Nursing
Tom P Haney
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