Sheila Libali
North Richland Hills,Texas
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Administrative Office Coordinator
Yahweh Shammah Church
05.2019 - Current
- Successfully Organized and coordinated work for over 7 board members and 10 volunteers
- Continually serve the congregation by going above and beyond to offer exceptional support for all needs
- Trained new department volunteers
- Develop and enhance policies covering administrative processes
- Schedule meetings, events, and activities for church workers and pastors.
Associate Customer Success Representative
Wells Fargo
01.2023 - 12.2023
- Successfully navigated multiple computer systems to research customer needs and offer solutions, all while communicating effectively and accurately when delivering information
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
Customer Service Call (CPA)
Sykes/SITEL (CIGNA)
03.2022 - 12.2022
- Comply with HIPAA laws and prevent information breaches
- Handled all types of service related to customer calls, including order member prescriptions
- Handle billing inquiries about members' accounts.
Education
Bachelor of Science in Hospitality Management -
University of North Texas
Denton, Texas06.2026
Associate of Science or Arts in Business Administration - undefined
Colorado Technical University
Colorado Springs, Colorado12.2023
Human Resource Diploma - undefined
Alison Online
07.2020
Skills
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft Teams
- Microsoft PowerPoint
- Fluent in French (Native)
- Meeting planning
- Budgeting and finance
- Appointment Scheduling
- File Organization
- Event Planning
Activities
- Dean's list multiple times during school years
- Member of the National Society of Leadership and Success (NSLS)
- Board member of Bridge for Hope Organization
- Front desk experience through volunteering at Healing Wings Dental
- Event planner at Yahweh Shammah Church
Languages
French
Native or Bilingual
Timeline
Associate Customer Success Representative
Wells Fargo
01.2023 - 12.2023
Customer Service Call (CPA)
Sykes/SITEL (CIGNA)
03.2022 - 12.2022
Administrative Office Coordinator
Yahweh Shammah Church
05.2019 - Current
Bachelor of Science in Hospitality Management -
University of North Texas
Associate of Science or Arts in Business Administration - undefined
Colorado Technical University
Human Resource Diploma - undefined
Alison Online
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