Neisha Lara
Future of Dentistry
Lowell,MA
13
years of professional experience
Organized healthcare administrative professional with expertise in insurance claims, prior authorizations, medical billing support, and regulatory compliance. Skilled in managing high-volume workloads and resolving complex issues while delivering exceptional customer service. Capable of maintaining accuracy and productivity in remote settings, fostering strong communication with cross-functional teams.
Work History
Administrative Office Coordinator
11 Months- Coordinated and led daily team huddles to improve communication, streamline workflows, and enhance collaboration across departments, contributing to efficient daily operations.
- Managed patient scheduling with exceptional attention to detail, coordinating appointments and confirmations to maximize provider productivity and maintain efficient office operations.
- Conducted thorough insurance verifications to ensure accurate patient coverage and eligibility.
- Processing of insurance claims and pre authorizations to ensure timely resolution and compliance with regulatory standards.
- Managed accounts receivable processes to ensure timely billing and collections.
- Processed high volumes of insurance payments, ensuring accurate and timely posting to patient accounts.
Office Administrator
2 Years- Oversee day-to-day operations of a busy dental office, ensuring efficient workflow and high-quality patient care.
- Coordinated patient scheduling and appointment management to optimize office operations.
- Supervise and train front desk staff on office protocols, billing procedures, and customer service best practices.
- Processed insurance claims and verified eligibility, following up on outstanding balances for timely payment.
- Ensure the practice complies with HIPAA and OSHA standards by maintaining patient confidentiality and safety protocols.
- Addressed patient inquiries and resolved issues to enhance patient experience and retention.
- Present extensive treatment plans and financial payment options such as Care Credit.
Patient Coordinator
10 Years 6 Months- Developed strong patient relations through exceptional customer service and comprehensive dental care.
- Coordinated with insurance companies on patient benefits, copays, and financial options to streamline billing processes.
- Presenting treatment cases and scheduling appointments.
- Implemented marketing strategies and promoted office specials to enhance growth and production.
- Process insurance claims and prior authorizations accurately and efficiently while ensuring timely resolution and regulatory compliance.
Education
Payroll Certification
High School Diploma - Health & Human Services
Associate of Science - Business Admin
Skills
Dentrix Ascend Software
Eaglesoft Software
Insurance billing
HIPAA Certified
OSHA Certified
CPR Certified
Google Docs
Microsoft Word
Microsoft Excel
Bilingual
Five-Star Telephone Certification
Communication
Timeline
Administrative Office Coordinator
Future of Dentistry
09.2025 - CurrentRead More
Office Administrator
Chelmsford Family Dental PC
10.2023 - 10.2025Read More
Patient Coordinator
Amerident Dental PC
04.2013 - 10.2023Read More
Northern Essex Community College
Payroll Certification
Read More
Lawrence High School
High School Diploma from Health & Human Services
Read More
Middlesex Community College
Associate of Science from Business Admin
Read More