Alondra Arias
Blue Island,IL
Summary
- Bilingual dental receptionist experienced in Eaglesoft and Dentrix Ascend, patient scheduling, insurance claims, billing, and treatment coordination. Skilled in customer service, maintaining accurate patient records, and HIPAA compliance, with a strong commitment to excellent patient care and efficient daily office management.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Patient Service Representative
Artistic Family Dental
Chicago Heights, Illinois
08.2024 - 09.2026
- Welcomed patients at Artistic Family Dental front desk and confirmed appointment details.
- Scheduled dental visits and managed calendar changes for family dental providers, ensuring efficient appointment flow.
- Verified insurance information and gathered patient demographics for Artistic Family Dental records, supporting accurate patient management.
- Explained treatment plans and financial options in clear, simple language
- Informed patients of payment options, billing policies, and procedures to enhance understanding and satisfaction.
- Answered phones and directed patient questions to appropriate dental team members.
- Processed payments and prepared receipts for dental office transactions
Patient Service Representative
Webster Dental Care
La Grange Park, Illinois
08.2022 - 07.2024
- Verified dental insurance eligibility, clarified coverage details, and addressed patient inquiries regarding insurance.
- Entered insurance data, prepared and submitted dental claims, and tracked open claims and unpaid balances for timely resolution.
- Collected copays, deductibles, and patient balances, processed payments, and issued receipts.
- Explained treatment estimates, financial responsibility, payment choices, and office policies to patients.
- Handled patient concerns professionally and directed clinical or billing inquiries to appropriate team member for effective resolution.
- Worked with dentists, dental assistants, hygienists, and office management to support quality patient care and positive patient experience.
- Updated patient records in Eaglesoft, kept electronic charts accurate, documented interactions, and managed appointment calendars.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL05-2018
Skills
- Dental Insurance Verification
- Insurance Claims
- Patient Billing
- Payment Processing
- Eaglesoft Dental Software
- Dentrix Ascend Software
- Front Desk Administration
- Patient Scheduling
- Treatment Coordination
- HIPAA Compliance
- Data Entry
- Appointment confirmation
- Customer follow-up
- Bilingual English/Spanish
- Communication
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Artistic Family Dental
08.2024 - 09.2026
Patient Service Representative
Webster Dental Care
08.2022 - 07.2024
High School Diploma -
Dwight D Eisenhower High School