Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sierra Mahar

Manchester,TN

Summary

Organized Patient Service Representative with almost 2 years of experience in dentistry. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

Aspen Dental
12.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Resolved billing inquiries and disputes in timely fashion.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Hostess/Server

Buffalo Wild Wings
12.2019 - 09.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Certificate - Dental Assisting

Professional Training Institute
Murfreesboro, TN
09.2023

High School Diploma -

Coffee County Central High School
Manchester, TN
05.2019

Skills

  • Dental Coding Understanding
  • Interpreting Physician Orders
  • Insurance Filing and Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Scheduling Appointments
  • Sterilization Procedure
  • X-ray and CPR Certified
  • Dental Lab Training and Monitoring
  • Communication with Outside Labs for Cases

References

Shiela Cagle- Dental Assisting Instructor- 931-273-6778

Whitney DeLaughter- Assistant Office Manager- 931-227-7080

Timeline

Patient Service Representative

Aspen Dental
12.2021 - Current

Hostess/Server

Buffalo Wild Wings
12.2019 - 09.2021

Certificate - Dental Assisting

Professional Training Institute

High School Diploma -

Coffee County Central High School

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Sierra Mahar