Summary
Overview
Work History
Education
Skills
Accomplishments
Bilingual
Languages
Timeline
Generic

Sheila Liriano

Dorchester

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of customer service/ pick up position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Security Manager

F&F Auto Glass Services
02.2022 - Current
  • Developed and executed strategic sales plans to drive revenue growth and market expansion.
  • Fostered relationships with key clients, enhancing customer satisfaction and retention rates.
  • Analyzed market trends to identify new business opportunities and inform decision-making processes.
  • Collaborated with cross-functional teams to align sales strategies with organizational goals.
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.

PCA

Tempus Unlimited
03.2019 - 02.2022
  • Assisted patients with daily living activities and personal hygiene tasks to enhance overall well-being.
  • Monitored patient vital signs and reported changes to healthcare team for timely interventions.
  • Collaborated with nursing staff to implement individualized care plans and ensure consistent patient support.
  • Trained new staff on best practices for patient care and safety protocols, improving team efficiency.
  • Administered medication as prescribed, maintaining adherence to safety regulations and guidelines.
  • Facilitated communication between patients and healthcare providers, promoting patient understanding of treatment plans.

Customer Support Specialist

Best Buy
06.2016 - 05.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Trained new team members on company protocols and customer support best practices.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Maintained knowledge of product updates and changes to provide accurate information to customers.

Education

High School Diploma -

Greater Egleston Highschool
Boston, MA

Skills

  • Social media marketing
  • Sales presentations
  • Competitive analysis
  • Data-driven decision making
  • Customer service
  • Business development and planning
  • Inventory management
  • Customer complaint resolution
  • Staff training and development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Bilingual
  • Spanish/ English

Bilingual

Being bilingual in the workplace enhances communication, increases job opportunities, and boosts cognitive skills, making bilingual employees highly valuable in today's global economy.

Languages

Spanish
Full Professional

Timeline

Security Manager

F&F Auto Glass Services
02.2022 - Current

PCA

Tempus Unlimited
03.2019 - 02.2022

Customer Support Specialist

Best Buy
06.2016 - 05.2018

High School Diploma -

Greater Egleston Highschool
Sheila Liriano