Motivated and compassionate nursing student. Eager to contribute clinical knowledge, strong patient care skills, and a deep commitment to healthcare excellence to support the needs of a diverse patient population.
Overview
1
1
year of professional experience
Work History
Hospital Phone Operator
Coral Gables Hospital
08.2024 - Current
Strong communication and patient advocacy skills
EMR/EHR systems familiarization
Manage a high-volume, multi-line communication system, directing internal and external calls to the appropriate departments with speed and accuracy.
Serve as the first point of contact for patients, visitors, and medical staff, providing clear, compassionate communication in both routine and emergency situations.
Coordinate emergency response communications, including Code Blue and Rapid Response alerts, ensuring swift and accurate message delivery to medical teams.
Uphold HIPAA compliance and patient confidentiality while handling sensitive information.
Recognized by supervisors for reliability, attention to detail, and maintaining a calm, professional demeanor during high-stress situations.
Collaborate with clinical and administrative teams to improve call routing efficiency and enhance patient experience.
Supervisor: Matt Goulding
Supervisor Phone Number: 954-203-1314
Education
Associate of Science - Nursing
Miami Dade College - Benjamin Leon School of Nursing
11.2025
Future Experience
To be completed upon ASN program start-placeholder for future rotations at medical-surgical, OB, pediatrics, and mental health units.
Certifications And Skills
Certified Phlebotomy Technician (CPT)
Basic Life Support (BLS), American Heart Association
Fluent in English and Spanish
Timeline
Hospital Phone Operator
Coral Gables Hospital
08.2024 - Current
Associate of Science - Nursing
Miami Dade College - Benjamin Leon School of Nursing