Sheila Martin
Miami,USA
Summary
Motivated and compassionate nursing student. Eager to contribute clinical knowledge, strong patient care skills, and a deep commitment to healthcare excellence to support the needs of a diverse patient population.
Overview
1
1
year of professional experience
Work History
Hospital Phone Operator
Coral Gables Hospital
Coral Gables
08.2024 - Current
- Strong communication and patient advocacy skills
- EMR/EHR systems familiarization
- Manage a high-volume, multi-line communication system, directing internal and external calls to the appropriate departments with speed and accuracy.
- Serve as the first point of contact for patients, visitors, and medical staff, providing clear, compassionate communication in both routine and emergency situations.
- Coordinate emergency response communications, including Code Blue and Rapid Response alerts, ensuring swift and accurate message delivery to medical teams.
- Uphold HIPAA compliance and patient confidentiality while handling sensitive information.
- Recognized by supervisors for reliability, attention to detail, and maintaining a calm, professional demeanor during high-stress situations.
- Collaborate with clinical and administrative teams to improve call routing efficiency and enhance patient experience.
- Supervisor: Matt Goulding
- Supervisor Phone Number: 954-203-1314
Education
Associate of Science - Nursing
Miami Dade College - Benjamin Leon School of Nursing
11.2025
Future Experience
To be completed upon ASN program start-placeholder for future rotations at medical-surgical, OB, pediatrics, and mental health units.
Certifications And Skills
- Certified Phlebotomy Technician (CPT)
- Basic Life Support (BLS), American Heart Association
- Fluent in English and Spanish
Timeline
Hospital Phone Operator
Coral Gables Hospital
08.2024 - Current
Associate of Science - Nursing
Miami Dade College - Benjamin Leon School of Nursing