Summary
Overview
Work History
Education
Future Experience
Certifications And Skills
Timeline
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Sheila Martin

Miami,USA

Summary

Motivated and compassionate nursing student. Eager to contribute clinical knowledge, strong patient care skills, and a deep commitment to healthcare excellence to support the needs of a diverse patient population.

Overview

1
1
year of professional experience

Work History

Hospital Phone Operator

Coral Gables Hospital
08.2024 - Current
  • Strong communication and patient advocacy skills
  • EMR/EHR systems familiarization
  • Manage a high-volume, multi-line communication system, directing internal and external calls to the appropriate departments with speed and accuracy.
  • Serve as the first point of contact for patients, visitors, and medical staff, providing clear, compassionate communication in both routine and emergency situations.
  • Coordinate emergency response communications, including Code Blue and Rapid Response alerts, ensuring swift and accurate message delivery to medical teams.
  • Uphold HIPAA compliance and patient confidentiality while handling sensitive information.
  • Recognized by supervisors for reliability, attention to detail, and maintaining a calm, professional demeanor during high-stress situations.
  • Collaborate with clinical and administrative teams to improve call routing efficiency and enhance patient experience.
  • Supervisor: Matt Goulding
  • Supervisor Phone Number: 954-203-1314

Education

Associate of Science - Nursing

Miami Dade College - Benjamin Leon School of Nursing
11.2025

Future Experience

To be completed upon ASN program start-placeholder for future rotations at medical-surgical, OB, pediatrics, and mental health units.

Certifications And Skills

  • Certified Phlebotomy Technician (CPT)
  • Basic Life Support (BLS), American Heart Association
  • Fluent in English and Spanish

Timeline

Hospital Phone Operator

Coral Gables Hospital
08.2024 - Current

Associate of Science - Nursing

Miami Dade College - Benjamin Leon School of Nursing
Sheila Martin