Raegan Kent
Mobile,Alabama
Summary
I have a passion for healthcare and proven skills and abilities to provide excellent direct patient care. At USA I have built reports with patients, I am skilled in positions that require customer service experience where I can apply and strengthen my knowledge and skill set as a customer service professional in health care or professional work environments. My work history includes, but is not limited to patient interaction and direct care, data management and clerical skills. However, I am certainly open to and willing to expand my work skill set.
Overview
5
5
years of professional experience
Work History
Phone Operator
Cardiology Associates
Mobile, Alabama
05.2025 - Current
- Scheduled appointments and confirmed visits for cardiology patients.
- Documented messages left by callers delivering vital information to intended employees, and direct consulting with providers on call for clinic and hospital patients.
- Performed data entry of customer contact information into computer database systems.
- Trained new operators on phone procedures and office protocols.
- Maintained a professional demeanor while handling customer calls and direct patient care.
- Utilized various software programs, including Microsoft Word, Excel, Cerner, and Outlook, to complete job tasks efficiently.
USA Health Orthopedic Surgery and OBGYN
USA Health Strada Patient Care Center
Mobile, Alabama
08.2023 - 05.2025
- Manage patient scheduling, take messages when necessary, and transfer calls to the appropriate personnel. Ensuring timely access to care services.
- Coordinate referrals between primary care physicians and orthopaedics as needed.
- Verify demographics and insurance information to register patients in the computer system.
- Address patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Coordinate with clinical staff to manage patient flow, reducing wait times, and improving satisfaction.
- Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Responded quickly to obstetric emergencies with empathy and accurate support for specific circumstances.
Customer Service Representative
ALORICA,Verizon
08.2022 - 07.2023
- Answer inbound calls from company's customers regarding their accounts
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisting in the onboarding and training of new employees
- Researched and identified discrepancies in billing information, ultimately resolving complaints regarding orders or billing issues.
- Provided remote support to customers experiencing technical difficulties.
Trusted Referee
ID.me
06.2021 - 08.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified discrepancies and falsification within confidential documentation and identities presented.
- Informed customers about procedures and the importance of going through the verification process.
- Ensured that the customer's personal information remained confidential.
C.N.A.
KOWANA JACKSON CARE
02.2021 - 06.2021
- Keeping record of client's habits (mealtimes, medication intake, doctor visits, etc.)
- Supported daily living activities by serving meals, feeding, exercise, bathing and dressing to promote personal hygiene.
- Reporting to regional supervisor regarding client changes and updates
- Managed and maintained patient rooms and living areas
Education
Associate of Science -
Bishop State Community College
Mobile, AL05-2025
Some College (No Degree) - Associate Degree Registered Nursing Program
Coastal Alabama Community College
Bay Minette, ALSkills
- Collaborative teamwork
- Problem-solving abilities
- Positive and professional
- Proficient in various software
- Strong leadership
- Training and mentoring
- Clerical support
References
References available upon request.
Education
other
Timeline
Phone Operator
Cardiology Associates
05.2025 - Current
USA Health Orthopedic Surgery and OBGYN
USA Health Strada Patient Care Center
08.2023 - 05.2025
Customer Service Representative
ALORICA,Verizon
08.2022 - 07.2023
Trusted Referee
ID.me
06.2021 - 08.2022
C.N.A.
KOWANA JACKSON CARE
02.2021 - 06.2021
Associate of Science -
Bishop State Community College
Some College (No Degree) - Associate Degree Registered Nursing Program
Coastal Alabama Community College