Fiona Mara
Chichester
Summary
I have primarily worked in customer service and it database entry with a recent expansion into phone etiquette. I thrive in team based environments where I can learn from my coworkers. I have my associates degree in business and enjoy learning about different aspects of my chosen field.
Overview
9
9
years of professional experience
Work History
Phone Operator
Execucom of Centralarm
10.2024 - Current
- Phone Etiquette
- Customer Service
- Taking Messages for various offices
- Relaying key information
- Knowing when to take messages
- Taking online orders
- Helping with basic product information
Inventory Associate
All Metal
07.2024 - 08.2024
- Filing
- Order Entry
- Checking Order over for any mistakes
- Answer phone and directing the calls to the correct person
- Sorting Various paperwork
- Communication with team to make sure order was correctly inputted
- Editing Orders when needed
Database Support and Publisher Relations
Prenax Inc
10.2022 - 03.2024
- Database entry
- Database navigation
- Research into costs
- Reaching out to publishers for cost
- Communication with team to fulfill various tasks for clients
- Database editing
- Updating customer and publisher information
Teller 1
TD Bank
08.2021 - 09.2022
- Customer service
- Product knowledge
- Handling Cash
- Withdrawals and Deposits
- Closing accounts
- Working with a team to help customers swiftly and efficiently
- Using cash machine and fixing small issues
- Communicating with team to match customer with needs
Clerk 1
New Hampshire State Liquor Commission
06.2016 - 04.2022
- Customer Service
- Product Information
- Utilizing AIS for various inquiries
- Running Register and handing money
- Helping Stock the store and make it look presentable
- Preparation for new Sales
- Physical Inventory Count
- Preparing Orders for Licensees
- Job Details:
Education
High School -
Pembroke Academy
01.2015
Associates Degree - Business Administration
NHTI Concord Community College
01.2019
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Salem State University of Massachusetts
01.2017
Skills
- Client relations experience
- Valid state-issued driver's license
- Mathematics in association with accounting
- Proficient in interacting with diverse personality types
- Compassionate listener
- Adaptable to changing environments
- Proficient in collaborative environments
- Adaptable learner
- Willing to consider different viewpoints
- Efficient data input
- Document preparation
- Professional phone communication
- Database navigation
Timeline
Phone Operator
Execucom of Centralarm
10.2024 - Current
Inventory Associate
All Metal
07.2024 - 08.2024
Database Support and Publisher Relations
Prenax Inc
10.2022 - 03.2024
Teller 1
TD Bank
08.2021 - 09.2022
Clerk 1
New Hampshire State Liquor Commission
06.2016 - 04.2022
Associates Degree - Business Administration
NHTI Concord Community College
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Salem State University of Massachusetts
High School -
Pembroke Academy
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