Sheila McKillip
Potosi,WI
Summary
Skilled at leading patient access operations at Southwest Health Center. I excel in delivering exceptional customer service and managing high-volume tasks with proficiency in EPIC. Known for outstanding problem-solving abilities and excellent communication. I effectively mentor staff and enhance departmental efficiencies, demonstrating a unique blend of technical and interpersonal skills.
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Overview
4
4
years of professional experience
Work History
Patient Access Representative/Lead
Southwest Health Center
Platteville, WI
12.2020 - Current
- Greet and assist patients, and provide exceptional customer service in person and on the phone, while balancing a variety of duties in a fast-paced environment.
- Checking patients in and out for their appointments, while answering the phone to address patient inquiries, and scheduling appointments.
- Documenting insurance information, personal information, payment methods, and other important patient information.
- Updating patient files and appointment information accurately.
- Communicating information and important details to other medical staff.
- Collect payments from patients.
- Acts as a lead for the department lead for the EPIC program and other Front Desk staff, helping with customer service-related issues, billing/insurance questions, and overall operations of the Front Desks to ensure a positive experience for the patients.
- Mentors, monitors, coaches, and help to evaluate team members' performance.
- Takes responsibility for handling complex issues and provides guidance to staff on handling them.
- Assists with developing, implementing, and evaluating departmental policies and procedures.
Education
High School Diploma -
Potosi High School
Potosi, WI05-1989
Skills
- Excellent customer service skills, and able to deal calmly and courteously with people in a stressful, fast-paced environment
- Ability to identify a problem and recommend solutions
- Able to work independently
- Quick to grasp new concepts, and adapts rapidly to new information
- Ability to multitask efficiently and effectively
- Proficient in data analysis
- Ability to maintain confidentiality and communicate in person, and over the phone
- Very knowledgeable in the EPIC healthcare electronic medical record system
Timeline
Patient Access Representative/Lead
Southwest Health Center
12.2020 - Current
High School Diploma -
Potosi High School
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