Sheila McLean
McPherson
Summary
Dedicated administrative professional with successful experience in fast-paced office settings, as well as variois hospital settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
32
32
years of professional experience
Work History
PSM Administrative Assistant
CHS Inc. McPherson Refinery
McPherson, KS
09.2005 - 05.2026
- Maintained organized filing systems, enhancing document retrieval and supporting compliance efforts.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Operated and maintained refinery-wide radio communications system, including programming, recording software, troubleshooting, repair of handheld radios, and maintenance of radio antenna tower.
Registration Clerk
Cigna Healthcare
Overland Park, KS
08.1999 - 04.2000
- Completed registration paperwork, verifying accurate patient information.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Financial Counselor
KU Medical Center
Kansas City, KS
05.1999 - 04.2000
- Assisted patients in understanding financial options for medical care and insurance coverage.
- Provided guidance on payment plans and financial assistance programs to optimize patient access to services.
Inpatient Floor Clerk / Insurance Clerk
Hiawatha Community Hospital
Hiawatha, KS
09.1998 - 05.1999
- Assisted patients with registration processes and documentation requirements.
- Verified insurance information and updated patient records efficiently.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
ER Clerk
Newman Memorial Hospital
Emporia, KS
02.1994 - 09.1998
- Processed patient admissions and discharge paperwork, ensuring accuracy and compliance with hospital protocols.
- Provided crucial backup support to the ER team during high-volume periods, ensuring all tasks were completed accurately and on time.
- Facilitated seamless communication between patients, family members, healthcare providers, and hospital departments for optimal patient outcomes.
- Managed high-stress situations calmly while providing emotional support to distressed patients or families during emergencies.
Education
Bachelor of Science - Secondary Education / Mathematics
Emporia State University
Emporia, KS12-1993
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer proficiency
- Critical thinking
- Strong problem solver
- Microsoft Office Suite
- Verbal communication
- Deadline oriented
- Filing and data archiving
- Meticulous attention to detail
- Microsoft PowerPoint
- Tech-Savvy
Timeline
PSM Administrative Assistant
CHS Inc. McPherson Refinery
09.2005 - 05.2026
Registration Clerk
Cigna Healthcare
08.1999 - 04.2000
Financial Counselor
KU Medical Center
05.1999 - 04.2000
Inpatient Floor Clerk / Insurance Clerk
Hiawatha Community Hospital
09.1998 - 05.1999
ER Clerk
Newman Memorial Hospital
02.1994 - 09.1998
Bachelor of Science - Secondary Education / Mathematics
Emporia State University