Sheila Medina
Charlotte
Summary
Bilingual professional experienced in onboarding, team support, and data entry operations. Proven ability to guide, track performance, and promote accountability while maintaining a high level of customer service. Skilled at building relationships and ensuring a positive experience for both employees and customers.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rely Work Force
10.2025 - Current
- Supported full-cycle recruiting efforts, including sourcing candidates, coordinating interviews, and assisting with hiring decisions
- Conducted new hire orientations, ensuring employees were properly onboarded and aligned with company policies and expectations
- Tracked and maintained payroll data, timekeeping records, and assisted in resolving payroll discrepancies
- Created and managed employee profiles within internal systems, ensuring accuracy and compliance
- Generated, reviewed, and submitted invoices in a timely manner to support business operations
- Coordinated and prepared outbound shipments, ensuring accuracy and on-time delivery
- Monitored sales representatives' goals and productivity, providing tracking reports and helping enforce accountability
- Collaborated cross-functionally with HR, operations, and leadership to improve workflow efficiency and team performance
- Provided administrative support to optimize daily office operations and enhance overall productivity
Collections Agent
Transworld Systems INC
02.2025 - 09.2025
- Successfully handled high-volume calls from delinquent customers. Provided excellent customer service while following collections procedures.
- Provided detailed reports to management regarding collection activities.
- Assisted customers with making payments via credit cards or electronic transfers.
- Demonstrated ability to stay organized and manage multiple accounts simultaneously.
- Negotiated with customers to reach payment agreements.
- Maintained a thorough understanding of legal regulations related to collections.
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
- Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.
Pharmacy Technician
Walgreens
Charlotte, NC
09.2024 - 01.2025
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Maintained patient confidentiality when handling records and sensitive data.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Complied with state regulations to maintain safe, clean pharmacy.
Marker
Ross Distribution Center
05.2023 - 04.2024
- Operated marking tools to ensure accurate labeling of products and packages.
- Coordinated with team members to maintain efficient workflow in product sorting areas.
- Implemented improvements in marking processes, enhancing accuracy and reducing errors.
- Maintained a clean, organized work environment to boost productivity and safety.
- Adhered to all safety protocols, minimizing workplace accidents and promoting employee wellbeing.
- Completed high-volume projects within tight deadlines, showcasing exceptional time management skills under pressure.
Cold Caller / Project
Dynata
07.2022 - 11.2022
- Highly skilled in time management when making multiple outbound calls per day.
- Familiarity with various call scripting methods used to effectively engage prospects on the phone.
- Proficient in utilizing CRM software for tracking, logging, and managing customer data from cold calls.
- Asked questions by following specified outline on questionnaires.
- Conducted client market surveys to obtain information about potential customers.
Seasonal Store Associate
The UPS Store
Charlotte, NC
11.2021 - 02.2022
- Greeted customers and answered questions, assisting with needs and finding items.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Processed cash and credit payments with accurate cash-handling.
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
- Generated shipments and handled drop off's for UPS, USPS, and Amazon.
Assistant Manager
7Eleven
Charlotte, NC
03.2021 - 11.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Education
GED -
GED
Skills
- Onboarding Support
- Data Entry
- Office Management
- Computer proficiency
- Customer Service
- Phone Etiquette
- Communication Skills
- Supervising Experience
Languages
Spanish - Native
Timeline
Administrative Assistant
Rely Work Force
10.2025 - Current
Collections Agent
Transworld Systems INC
02.2025 - 09.2025
Pharmacy Technician
Walgreens
09.2024 - 01.2025
Marker
Ross Distribution Center
05.2023 - 04.2024
Cold Caller / Project
Dynata
07.2022 - 11.2022
Seasonal Store Associate
The UPS Store
11.2021 - 02.2022
Assistant Manager
7Eleven
03.2021 - 11.2021
GED -
GED